Supervisor-Crisis Hotline 988

LENAPE VALLEY FOUNDATION • Doylestown, PA

6d • Onsite

About The Position

Lenape Valley Foundation is seeking a 988 Crisis Supervisor to lead its growing 988 Suicide & Crisis Lifeline team. This position provides clinical and administrative leadership for the 988 Suicide & Crisis Lifeline program, a nationwide network that provides free, confidential crisis support 24 hours a day, 7 days a week. The supervisor will help ensure exceptional service delivery while supporting, developing, and leading a highly skilled crisis intervention team.

Requirements

• Master's degree in Social Work, Counseling, Psychology, Criminal Justice, or a related behavioral health field.
• Minimum of two years of direct crisis intervention or crisis service delivery experience.
• Working knowledge of crisis service delivery and Pennsylvania involuntary commitment procedures.
• Strong clinical judgment and crisis intervention skills.
• Ability to provide effective leadership, coaching, and support to staff.
• Experience documenting services within an electronic health record.
• Valid driver's license and ability to travel throughout Bucks County and surrounding areas as needed.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Supervisory experience strongly preferred.

Responsibilities

• Provide clinical and administrative supervision to Crisis Hotline Specialists and other 988 program staff.
• Oversee the day-to-day operations of the 988 Lifeline program.
• Support staff development through coaching, training, mentoring, and performance management.
• Assist with recruitment, interviewing, hiring, onboarding, and retention of program personnel.
• Monitor service delivery, documentation standards, and regulatory compliance.
• Review program metrics, quality indicators, and outcomes to support continuous quality improvement.
• Collaborate with behavioral health, healthcare, emergency response, and community partners.
• Participate in the development and refinement of program policies, procedures, workflows, and best practices.
• Provide guidance and support in complex clinical situations.
• Foster a culture of teamwork, accountability, professionalism, and exceptional client care.

Benefits

• DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
• Shift Differentials for overnight and weekend shifts
• 403(b) Retirement Plan
• Pet Insurance
• Wellness Initiatives
• Career Growth Opportunities
• Medical | Dental | Vision
• Generous PTO: 15 Vacation Days, 10 Sick Days, 4 Personal Days, 7 Paid Holidays, 5 Conference Days
• Continuing Education: Tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings
• Employee Assistance Program
• Basic Life Insurance & Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Manager