Supervisor-Crisis Hotline 988
LENAPE VALLEY FOUNDATION•Doylestown, PA
•Onsite
About The Position
Lenape Valley Foundation is seeking a 988 Crisis Supervisor to lead their growing 988 Suicide & Crisis Lifeline team. This position provides clinical and administrative leadership for the 988 Suicide & Crisis Lifeline program, ensuring exceptional service delivery while supporting, developing, and leading a highly skilled crisis intervention team. The 988 Suicide & Crisis Lifeline is a nationwide network that provides free, confidential crisis support 24 hours a day, 7 days a week.
Requirements
- Master's degree in Social Work, Counseling, Psychology, Criminal Justice, or a related behavioral health field.
- Minimum of two years of direct crisis intervention or crisis service delivery experience.
- Working knowledge of crisis service delivery and Pennsylvania involuntary commitment procedures.
- Strong clinical judgment and crisis intervention skills.
- Ability to provide effective leadership, coaching, and support to staff.
- Experience documenting services within an electronic health record.
- Valid driver's license and ability to travel throughout Bucks County and surrounding areas as needed.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Supervisory experience strongly preferred.
Responsibilities
- Provide clinical and administrative supervision to Crisis Hotline Specialists and other 988 program staff.
- Oversee the day-to-day operations of the 988 Lifeline program.
- Support staff development through coaching, training, mentoring, and performance management.
- Assist with recruitment, interviewing, hiring, onboarding, and retention of program personnel.
- Monitor service delivery, documentation standards, and regulatory compliance.
- Review program metrics, quality indicators, and outcomes to support continuous quality improvement.
- Collaborate with behavioral health, healthcare, emergency response, and community partners.
- Participate in the development and refinement of program policies, procedures, workflows, and best practices.
- Provide guidance and support in complex clinical situations.
- Foster a culture of teamwork, accountability, professionalism, and exceptional client care.
Benefits
- DailyPay- gives you the flexibility to access your earnings immediately- on your own schedule!
- Shift Differentials for overnight and weekend shifts
- 403(b) Retirement Plan
- Pet Insurance
- Wellness Initiatives
- Career Growth Opportunities
- Medical | Dental | Vision
- Generous PTO: 15 Vacation Days, 10 Sick Days, 4 Personal Days, 7 Paid Holidays, 5 Conference Days
- Continuing Education: Tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings
- Employee Assistance Program
- Basic Life Insurance & Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
