RCM Collections - Supervisor

Fresenius Medical Care • Waltham, MA

3d • $59,000 - $100,000 • Remote

About The Position

The Supervisor, Credit & Collections is responsible for the ongoing activities in the development, implementation and maintenance of systems, policies and procedures of the credit approval and credit collection function. The Supervisor, Credit & Collections oversees the routine analysis of accounts receivable, aging accounts, special credit arrangements and problem accounts to determine proper collection procedures. Seeking incumbents proficient with EPIC.

Requirements

• Bachelor's Degree or equivalent work experience required
• 5 - 7 years' experience as a Credit & Collections Analyst; or 2 - 3 years' experience as a Supervisor, Credit.
• Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred.
• Strong computer skills with demonstrated proficiency in word processing, spreadsheet, and email applications.
• Working knowledge of automated revenue management systems preferred.
• Hands on proficiency with EPIC EMR/EHR System.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work independently or in a team environment.
• Excellent oral and written communication skills to effectively communicate with all levels of management and staff.

Nice To Haves

• Prior experience in a multi-location billing, accounting and/or manufacturing environment preferred.
• Working knowledge of automated revenue management systems preferred.

Responsibilities

• Supervise the daily operations of the team, including but not limited to: establishing mutual goals, assigning tasks and maintaining schedules.
• Meet or exceed monthly cash forecast by reducing Days Sales Outstanding (DSO) to meet business and departmental goals
• Motivate staff and foster team spirit by ensuring the team is properly trained and that communication of processes and procedures are ongoing to new hires and existing staff.
• Monitor the team's credit & collections activities; ensuring timely and accurate completion of work.
• Conduct regular account reviews with staff and Manager and make suggestions to resolve recurring issues.
• Maintain assigned portfolio of accounts
• Establish and monitor customer credit limits, reporting on them as necessary
• Prepare reports for management review on a routine basis.
• Participate in monthly close processes as requested.
• Ensure audit trails are maintained in compliance with company policies and procedures; resolving outstanding issues or discrepancies as necessary.
• Review current processes and procedures; recommending improvements for accuracy and efficiency.
• May serve as a point of contact for customers in response to inquiries and unresolved issues.
• Monitor the team's collections activities; ensuring timely and accurate completion of work through ongoing communication, training and motivation.
• Provide direct supervision of the assigned team(s) through ongoing leadership and guidance; partnering with Human Resources on employee matters.
• May serve as a liaison to cross-divisional teams.
• Assist with various projects as assigned by a direct supervisor.
• Other duties as assigned.

Benefits

• medical, dental, and vision insurance
• a 401(k) with company match
• paid time off
• parental leave
• potential for performance-based bonuses depending on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree