Collections Supervisor

JPMorgan Chase & Co.•Tempe, AZ

23h•Onsite

About The Position

As a Collections Supervisor in JPMorgan Chase, you will be accountable for achieving key service metrics, meeting or exceeding financial/productivity goals, ensuring business partner/employee satisfaction, managing and implementing ongoing improvement initiatives, while maintaining adherence to risk and controls guidelines. You will ensure all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

Requirements

Minimum 3 years customer service experience
Verbal and written communication skills
Influencing skills
Change implementation skills
Prioritization skills
Data analysis skills
High School diploma/GED required

Nice To Haves

Previous financial industry experience
Collection experience
2+ years in a call center environment

Responsibilities

Execute on business initiatives by creating and maintaining open communication with employees, peers, leadership team and other lines of business
Make informed business decisions using your skill set, subject matter expertise, documented policies and procedures, empowerments and relationships
Identify process improvement opportunities, recommend solution(s), contribute to process/policy change led by change management leadership team, and implement changes.
Ensure team’s adherence to operating policies and procedures, and legal and compliance regulations.
Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.
Demonstrate the firmwide Manager Capabilities, track your progress by regularly soliciting feedback and checking in with your team and manager on how you’re doing, and summarize your impact in your year-end Self-Evaluation.