Supervisor, Control Center
About The Position
The Distribution Control Center (DCC) is responsible for the real-time monitoring, operation, and restoration of the electric distribution system to ensure safe, reliable service to our customers. The team coordinates closely with field personnel, emergency response teams, and internal partners to manage both planned and unplanned outages, including large-scale storm and Public Safety Power Shutoff (PSPS) events. This is a 24/7 operation that requires continuous coverage to support system reliability, emergency response, and customer restoration efforts. The Supervisor, System Operations & Control, leads frontline operations within a 24/7 control center environment, overseeing system operators responsible for grid monitoring, outage response, and restoration activities. This role ensures safe and compliant operations while driving timely and effective decision-making during both routine and emergency conditions. Supervisors are expected to work static or rotating shifts that include days, nights, weekends, and holidays, based on operational needs. Due to the nature of the work, overtime is required, particularly during periods of increased system demand, major outage events, storms or PSPS activations, where all-hand support is expected. This position requires strong leadership presence on-site, the ability to make critical decisions in high-pressure environments, and a commitment to supporting team performance, safety, and operational excellence at all times.
Requirements
- High School Diploma or General Educational Development
- 3 years total relevant experience
Nice To Haves
- Bachelor’s degree
- Experience supervising bargaining unit employees
- 2 years as an electric system operator
- Strong customer service orientation
- Knowledge of electric distribution system concepts, equipment, monitoring and switching methods, techniques and procedures
- Understanding of electric outage restoration processes, best practices
- Supervisory skills
- Communication and interpersonal skills
- Proficiency with MS Office, especially Excel
- Knowledge of safety practices and requirements
- Knowledge of the union contract agreements
- General financial and budgeting skills
Responsibilities
- Oversees the daily execution of the Control Center System Operators and Lead System Operators.
- Leads the team and partners with field Supervision to improve system reliability and customer communications.
- Reviews documentation, procedures and outcomes of both planned and unplanned outages. Ensures logs are complete and compliant. Reviews the quality of unplanned outage work. Reviews and determines if planned outages really need to occur or if work can be done without outages.
- Tracks and reports on status of equipment repairs for the critical operating equipment (COE) process.
- Manages deadlines for compliance requirements including mandated compliance and safety training.
- Manages budget, monitors, tracks expenditures within authorized amounts and manage overtime spend.
- Supervises staff to accomplish results through recruitment and selection, training and development, performance management, and rewards and recognition. Establishes shift schedules, review and approves timecards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
