Supervisor, Collections

InfoTrack US • San Francisco, CA

54d

About The Position

As the Supervisor, Collections, you play a vital role in overseeing the company’s credit and collections operations to ensure timely recovery of accounts receivable while maintaining strong client relationships. You are responsible for developing and executing strategic initiatives that optimize collections performance, reduce delinquency, and enhance overall cash flow across multiple business divisions. You lead a team of collectors by establishing performance KPIs, monitoring collection activities and aging reports, and fostering accountability and continuous improvement. In this role, you collaborate closely with cross-functional partners—including Sales, Customer Support, and external collection agencies—to drive results, resolve disputes, and minimize financial risk.

Requirements

• Minimum of 5 years of progressive experience in credit and collections management, preferably within a multi-division or high-volume environment.
• Proven experience in a supervisory or management role focused on collections, with a demonstrated ability to lead a team, implement process improvements, and achieve measurable results.
• Strong ability to analyze financial data, assess credit risk, and make informed business decisions that minimize exposure and protect company assets.
• In-depth knowledge of collection laws and compliance standards, including the Fair Debt Collection Practices Act (FDCPA), the Rosenthal Fair Debt Collection Practices Act, and other applicable federal and state regulations.
• Proficiency with accounting, ERP, and CRM systems such as NetSuite and Salesforce.
• Hands-on experience with accounts receivable modules and related financial tools.
• Excellent communication, negotiation, and problem-solving skills, with the ability to manage complex customer relationships professionally and effectively
• Advanced proficiency in Microsoft Excel and other reporting tools.

Nice To Haves

• Proficiency in NetSuite, Salesforce, and Maxio (Chargify).
• Advanced knowledge of Microsoft Office 365, with strong expertise in Excel.
• Strong organizational skills with the ability to prioritize tasks, manage competing deadlines, and perform effectively in a fast-paced environment.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and build strong professional relationships.

Responsibilities

• Supervise and lead the collections team to ensure effective recovery of outstanding receivables across all business divisions.
• Establish clear performance metrics (KPIs) for collectors and monitor progress toward collection goals and aging targets.
• Foster a results-driven, customer-centric culture focused on accountability, accuracy, and continuous improvement.
• Provide ongoing training, coaching, and support to team members to enhance skill development and performance.
• Conduct regular one-on-one meetings and team reviews to reinforce accountability and encourage professional growth.
• Design, implement, and manage collection strategies that support cash-flow objectives and reduce bad-debt exposure.
• Establish and monitor key performance indicators (KPIs) such as DSO, aging trends, and recovery rates.
• Prepare and deliver reports on accounts receivable aging, collections performance, and key metrics to evaluate departmental effectiveness and identify areas for improvement.
• Analyze data to identify trends, issues, and opportunities for process optimization.
• Execute approved bad-debt write-offs and compile supporting documentation for submission to external collection agencies.
• Implement and leverage automated solutions to improve visibility and streamline collection workflows.
• Manage relationships with high-risk customers, including payment term reviews, escalations, and negotiated payment arrangements.
• Monitor and mitigate credit and collection risks through proactive account reviews and established escalation protocols.
• Develop and implement strategies to manage and collect outstanding customer payments while maintaining positive relationships and enforcing credit terms.
• Collaborate cross-functionally with Sales, Customer Support, and other departments to improve cash flow, reduce DSO, and enhance overall collections performance.
• Ensure all collection activities comply with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), and align with internal company policies.
• Partner with the Accounts Receivable Manager and legal counsel to manage litigation related to delinquent accounts as needed.
• Coordinate with external collection agencies, legal counsel, and third-party vendors to support recovery efforts.

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees