Supervisor, Clinical Services

CVS Health

1d•$43,888 - $102,081•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Supervisor, Clinical Services – Site of Care (SOC) is responsible for providing day-to-day leadership and strategic oversight to the SOC business unit. This role is focused on optimizing operational performance through talent development, quality improvement, innovation, and cost reduction. The Supervisor plays a key role in guiding the Rep/Tech to ensure high-quality service delivery, regulatory compliance, and seamless coordination across internal departments. Core responsibilities include managing daily operations, driving performance against established metrics, overseeing training and policy implementation, and supporting the accurate and timely redirection of patients to appropriate sites of care. This position requires strong collaboration with internal stakeholders to ensure that service level expectations for both physicians and patients are consistently met. The Supervisor is also accountable for ensuring standardization of processes, promoting consistency in workflows, and maintaining compliance with all applicable federal, state, and client-specific requirements. Additionally, this role represents the SOC team in client-facing meetings, supports new client implementations, and serves as a primary escalation point for operational issues.

Requirements

2-3 years of experience in a people leadership or supervisory role and/or Subject Matter Expert (SME) or Lead role
Demonstrated ability to work in fast pace, multi-tasking team environment while meeting deadlines.
Highly skilled in leading significant change efforts.
Ability to summarize complex issues and problems into a concise report, focused on key findings and outcomes.
Proficiency in developing communication strategies for a wide array of audiences that support strategic objectives.
Proficiency in the management of time, flexibility, and influencing colleagues to meet demanding timelines.
Strong coaching and interpersonal skills.
Ability to cultivate a strong internal culture designed around collaboration, feedback, motivation and accountability.
Strong leadership and collaboration skills that drive results.
High School Diploma or equivalent GED

Nice To Haves

2 plus years working with Novologix and SalesForce
Excellent verbal and written communication skills and ability to form cross functional partnerships to accomplish goals.
Associates Degree or Bachelors degree preferred

Responsibilities

Providing day-to-day leadership and strategic oversight to the SOC business unit.
Optimizing operational performance through talent development, quality improvement, innovation, and cost reduction.
Guiding the Rep/Tech to ensure high-quality service delivery, regulatory compliance, and seamless coordination across internal departments.
Managing daily operations.
Driving performance against established metrics.
Overseeing training and policy implementation.
Supporting the accurate and timely redirection of patients to appropriate sites of care.
Ensuring standardization of processes.
Promoting consistency in workflows.
Maintaining compliance with all applicable federal, state, and client-specific requirements.
Representing the SOC team in client-facing meetings.
Supporting new client implementations.
Serving as a primary escalation point for operational issues.