Supervisor Clinical Services - OLG Therapy and Wellness

Ochsner Clinic Foundation • Lafayette, LA

103d • Onsite

About The Position

This job leads and supervises the daily operations of all personnel and processes within the department’s appointment desks. This job supervises, plans, and organizes all operational functions including staffing and staff development/training within department. This job supervises the implementation of policies and procedures required for success and supervises initiatives to improve processes, maximize efficiency, serve internal and external customers, and maintain high employee morale and patient satisfaction. This job is accountable to supervise and lead his/her respective team unit according to the organization's values and expectations. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• High School diploma or equivalent
• 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Demonstrates excellent judgment in performing duties and conflict resolution
• Strong delegation skills

Nice To Haves

• Bachelor's degree
• Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Works closely with clinical colleagues, physicians and coordinator and manage to continually assess and improve the operational procedures of the unit.
• Supervises, trains and develops department staff.
• Supervises and utilizes all available performance management information to monitor and measure the performance of the operational unit as a team as well as the individual performance of team members.
• Ensures that the appropriate internal controls, backups, and policy guidelines are communicated to department leaders so that immediate testing is completed prior to implementing any new processes as to minimize the calculated risks associated with the new process.
• Develops unit specific systems to assure an environment that emphasizes patient courtesy and responsive service delivery.
• Supervises and resolves patient complaints and requests for service immediately and courteously.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED