Supervisor, Clinical Services (LPC, LAC, LMSW, LMFT, LIAC, LAAC)

Solari•Tempe, AZ

6h•Remote

About The Position

The Supervisor, Clinical Services, effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery, training, and clinical initiatives. Directly supervises a team of crisis specialists to assist with skill development and delivery of crisis intervention services that incorporate brief interventions and crisis risk assessments with trauma-informed practice. Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

Requirements

Critical thinking skills and effective decision-making within the context of the organization’s culture
Flexible interpersonal style to help coach others; Provides timely guidance and feedback
Results in task accomplishment
Clear/concise/logical verbal and written business communication for the execution of vision and strategic initiatives
Plans effectively; establishes courses of action for self and others to ensure work is completed efficiently
Maintains effectiveness when experiencing major changes in work tasks or environment
Adjusts effectively to new processes
Builds and maintains collaborative relationships that facilitate the accomplishment of goals
Technical, industry-specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice
Master’s Degree
Current AZ Behavioral Health License (LPC, LAC, LMSW, LMFT, LIAC, LAAC) OR An out-of-state Behavioral Health License, with the ability to receive AZ BH Board Endorsement
5+ years of related behavioral health industry experience
2+ years of crisis intervention experience
1+ year of supervisor experience
Must be connected to home internet modem/router with ethernet cabling (Cat5e or better)
Maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency

Responsibilities

Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center.
Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services.
Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures.
Monitor and evaluate clinical and crisis key performance indicators.
Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement.
Provide coaching and oversight to team leads for effective management of call center operations.
Training of all new team leads, crisis agents, and peer support specialists.
Responsible for implementation of trauma-informed care practices into clinical oversight, supervision, and policies.
Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation and outcomes, clinical initiatives, new projects, and building a successful team.
Rotating clinical on-call responsibilities
Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed.
Other tasks as assigned.

Benefits

Friendly work environment
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member
AZ BH Board endorsement fee is eligible for reimbursement.