Supervisor Clinical Office - Pediatrics Ambulatory Care

Washington University in St Louis • Florissant, IL

3d • Onsite

About The Position

Supervises daily activities of clinical offices, support staff, and ancillary services associated with patient care. This role involves supervising support staff in clinical office sites, ensuring adequate workflow, coverage, and schedules. The position also arranges for the availability of medical records, resolves personnel issues, conducts meetings related to staffing, and handles interviews and hiring. Additionally, the Supervisor oversees training, performance evaluations, and salary recommendations for supervised staff. They are responsible for implementing and maintaining office procedure manuals and job descriptions, managing a system for transcription services for academic and research needs, and serving as a liaison between service providers, patients, and support personnel. The role includes providing backup assistance to clerical staff during absences and ensuring patient examination areas are adequately staffed and maintained. Other duties may be assigned as needed.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Medical Assistant certification/registration-eligible graduate or be scheduled to graduate from an accredited medical assistant program; substitutions include graduate of an accredited nursing program (such as RN/LPN).
• Ability to show proof of a Medical Assistant registration/certification or complete Medical Assistant registration/certification within six months of hire date (or within a shorter time frame if noted by hiring manager).
• Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Online proctored exams are not sufficient to meet the credential requirement.
• Basic Life Support certification must be obtained within one month of hire date. Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Relevant Experience (5 Years)

Nice To Haves

• Supervisory (2 Years)

Responsibilities

• Supervises support staff involved in clinical activities in clinical office sites, maintaining adequate workflow, coverage and schedules.
• Arranges for availability of medical records needed for services.
• Resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
• Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling and makes salary recommendations.
• Implements and maintains office procedure manuals and current job descriptions of personnel supervised.
• Maintains a system of backup transcription services for academic and research needs of the department.
• Serves as a liaison between service provider, patient and clerical and support personnel.
• Assists clerical staff as backup during illnesses/vacations.
• Ensures patient examination areas are staffed and maintained.
• Performs other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Adult care resources.
• Covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED