Ambulatory Office Supervisor (Non-RN)

WVU Medicine

1d•Onsite

About The Position

Supervises and coordinates activities and employees of applicable ambulatory office. The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. May be asked to fill in at other Uniontown Hospital Amb clinics when other supervisors and managers are off.

Requirements

High school diploma or equivalent.
Obtain certification in Basic Life Support within 30 days of hire date.
Three (3) years of health care experience.
Demonstrated ability to effectively communicate verbally and in writing.
Must possess strong leadership and interpersonal skills.

Nice To Haves

Two (2) years in a healthcare management/supervisory position.

Responsibilities

Supervises and coordinates activities related to patient care activities within the ambulatory office.
Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
Provides coaching and counseling to staff based upon performance management principals.
Identifies on-going continuing education needs of employees.
Keeps staff informed of processes, policies and other changes thorough continuous communication.
Gathers statistics, completes reports and performs other duties as scheduled or requested.
Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
Maintains functional knowledge of operational areas and is able to step into staffing as needed.
Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
Assists with annual budget process.
Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.