Supervisor Clinical Office Non-Certified - FPP Ambulatory Cancer Building

Washington University in St. Louis•St. Louis, MO

19h•Onsite

About The Position

Oversees daily clinical duties and implements standards and guidelines to increase clinical patient volume and production to maximize growth of clinic operations. Responsible for resolving personnel problems, interviewing applicants, performing job counseling and annual staff reviews. Ensures that clinic front desk staff members are trained in all applications in order to fulfill job roles. Works directly with clinical providers to rectify schedule modifications and filling schedules. Supervises and monitors all front desk processes for quality assurance. Develops and maintains front desk, compliance and clinical policies and procedure manuals. Schedules for clinic faculty. Resolves personnel problems, interviews applicants for open positions, oversees training of new employees, prepares and administers job evaluations and performs job performance counseling. Performs review of patient medical records to verify compliance guidelines are met. Serves as liaison with WashU SBCS for training staff and outside parties. Activates and deactivates Allscripts and Connect accounts for all new staff and Faculty. Serves as liaison to third party payers, vendors, medical center personnel, patients and/or families in problem situations when necessary. Attends weekly Clinical Division Meetings with leadership, monthly clinical division meetings with providers and staff and any other clinical related meetings as it relates to the position. Communicates policies and educates staff on clinical practice issues to promote efficient flow of process. Oversees daily staff functions of co-payments, master scheduling, processing of medical records requests, daily patient visit preparation, insurance verifications/authorizations, referral management, clinic supply inventory, ICD-10 coding for new patients. Provides back up for front desk staff during high volume times or staff vacation and illness. Ensure all HIPAA guidelines are followed and implemented in clinic. Creates new supply codes as needed and updates supply ticket. Serves as a liaison for clinic safety inspections, scanning processes and clinic contact for incident reporting and BJC Clinic Engineering. AED Committee Team Member. Identifies and reports on trends related to patient satisfaction surveys. Ensures coordination and maintenance of equipment and supplies. Performs other duties as assigned.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Basic Life Support certification (American Heart Association or American Red Cross, online BLS certifications without a skills assessment component are not sufficient).
Supervisory Management skills.
Related work experience in medical insurance setting (helpful).
Supervisory experience or equivalent education and experience.

Nice To Haves

Ability to follow through to completion.
Ability to communicate effectively at all levels.
Ability to recognize, analyze, and report trends through accounting organizational and financial skills with a minimum of five years related experience.
Obtain Basic Life Support Certification within 30 days of hire.
Communication skills.
Computer Literacy.
Confidentiality.
Detail-Oriented.
Electronic Mail proficiency.
ICD 9 and CPT Coding knowledge.
IDX proficiency.
Internet Usage proficiency.
Managed Care knowledge.
Medical Terminology knowledge.
Medicare Guidelines knowledge.
Microsoft Excel proficiency.
Microsoft Word proficiency.
Multitasking ability.
Oral Communications skills.
Organizational Savvy.
Problem Solving skills.
Process Improvements knowledge.
Working Independently ability.
Written Communication skills.

Responsibilities

Supervises and monitors all front desk processes for quality assurance.
Develops and maintains front desk, compliance and clinical policies and procedure manuals.
Schedules for clinic faculty.
Resolves personnel problems, interviews applicants for open positions, oversees training of new employees, prepares and administers job evaluations and performs job performance counseling.
Performs review of patient medical records to verify compliance guidelines are met.
Serves as liaison with WashU SBCS for training staff and outside parties.
Activates and deactivates Allscripts and Connect accounts for all new staff and Faculty.
Serves as liaison to third party payers, vendors, medical center personnel, patients and/or families in problem situations when necessary.
Attends weekly Clinical Division Meetings with leadership, monthly clinical division meetings with providers and staff and any other clinical related meetings as it relates to the position.
Communicates policies and educates staff on clinical practice issues to promote efficient flow of process.
Oversees daily staff functions of co-payments, master scheduling, processing of medical records requests, daily patient visit preparation, insurance verifications/authorizations, referral management, clinic supply inventory, ICD-10 coding for new patients.
Provides back up for front desk staff during high volume times or staff vacation and illness.
Ensure all HIPAA guidelines are followed and implemented in clinic.
Creates new supply codes as needed and updates supply ticket.
Serves as a liaison for clinic safety inspections, scanning processes and clinic contact for incident reporting and BJC Clinic Engineering.
AED Committee Team Member.
Identifies and reports on trends related to patient satisfaction surveys.
Ensures coordination and maintenance of equipment and supplies.
Performs other duties as assigned.

Benefits

Up to 22 days of vacation.
10 recognized holidays.
Sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Free Metro transit U-Pass for eligible employees.
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness challenges.
Annual health screenings.
Mental health resources.
Mindfulness programs and courses.
Employee assistance program (EAP).
Financial resources.
Access to dietitians.
4 weeks of caregiver leave to bond with your new child.
Family care resources for childcare needs.
Adult care resources.
Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.