Supervisor, Clinical Care Team

Medica•Minnetonka, MN

1d•Hybrid

About The Position

Medica's Clinical Care Team Supervisor is responsible for managing a team of care coordinators for the provision of care coordination services for State Public Programs and other Medica members. The majority of members will be from our Care Coordination Products (MSHO, MSC+, ISNBC and SNBC) within State Public Programs and the Government division. This opportunity will support our Twin Cities Metro area, with some being in the Northern part of MN, and will provide direct supervision to the care coordinators as well as direct oversight for the assigned panel of members, a subset of a larger panel of members for the geographic region of the products’ service areas. In addition, this leader will partner with our Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services, implement improvement opportunities and manage corrective active plans as needed. Performs other duties as assigned.

Requirements

RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years’ experience in community based services, OR Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
5+ years clinical experience
1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered
Active, unrestricted RN OR SW License in the state of MN
Excellent customer service skills and proven team building skills
Excellent computer skills and ability to leverage technology to lead remote teams
High degree of initiative and ability to work independently, and within a group
Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
Strong problem solving skills
Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
Strong leadership skills
Must be legally authorized to work in the United States at the time of application.
Verification of identity and eligibility to work in the United States.

Nice To Haves

MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment
Public Health Certification preferred

Responsibilities

Managing a team of care coordinators for the provision of care coordination services for State Public Programs and other Medica members.
Providing direct supervision to care coordinators.
Providing direct oversight for the assigned panel of members.
Partnering with the Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services.
Implementing improvement opportunities.
Managing corrective active plans as needed.