Supervisor, Clinical Care Engagement Team

Medica•Minnetonka, MN

8d•Hybrid

About The Position

Medica is a nonprofit health plan serving over a million members across multiple states. They focus on personalized healthcare experiences and provider partnerships. The company culture emphasizes accountability, data-driven decisions, continuous learning, and collaboration. This Supervisor role will lead a team of Care Coordinators and Engagement Coordinators responsible for outreach and services to unengaged members, primarily from State Public Programs like MSHO, MSC+, and SNBC within the Government division. The supervisor will collaborate with the Clinical Care Manager on service delivery, evaluation, improvement initiatives, and ensuring compliance with regulatory and quality standards.

Requirements

RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years’ experience in community based services, OR Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
5+ years clinical experience
1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered
Active, unrestricted RN OR SW License in the state of MN
Excellent customer service skills
Proven team building skills
Excellent computer skills and ability to leverage technology to lead remote teams
High degree of initiative and ability to work independently, and within a group
Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
Strong problem solving skills
Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
Strong leadership skills
Must be legally authorized to work in the United States at the time of application.
Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment
Public Health Certification preferred

Responsibilities

Oversee a team of Care Coordinators and Engagement Coordinators providing Care Coordination outreach and services to unengaged member population.
Manage teams of care coordinators and engagement coordinators for the provision of care coordination services for State Public Program and other Medica members.
Partner with the Clinical Care Manager in the delivery and evaluation of Medica Care System care coordination services.
Implement improvement opportunities.
Manage essential care coordination duties.
Provide oversight of regulatory and quality compliance requirements.