Supervisor Clinic Operations

American Addiction Centers • Waukesha, WI

6d • $36 - $53 • Hybrid

About The Position

The Supervisor Clinic Operations will supervise the day-to-day activities of non-physician staff, ensuring a high level of productivity. This role continuously monitors the functioning of the medical group and revises operational procedures as necessary. The Supervisor will oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. They will establish effective policies and procedures for each area, updating as necessary, and schedule non-physician staff ensuring appropriate deployment among offices. This position functions as a liaison between non-physician staff and physicians to ensure effective service for patients and establishes and maintains effective working relationships with group physicians. The Supervisor is responsible for the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring timely payments. They will also perform human resources responsibilities for staff, including coaching on performance, completing performance reviews, and managing staff morale. Recommendations for hiring, compensation changes, promotions, corrective action decisions, and terminations will be made by this role. The Supervisor is responsible for understanding and adhering to the organization's Code of Ethical Conduct and ensuring that personal actions, and the actions of employees supervised, comply with applicable policies, regulations, and laws.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.
• Typically requires 3 years of experience in a similar medical practice setting which should include a thorough knowledge of physician billing, accounting and general medical office procedures.
• Basic knowledge of medical procedures normally associated with a clinic setting.
• Demonstrated leadership skills including problem solving, decision making, prioritization, team building, customer service, and conflict resolution.
• Excellent interpersonal, communication, and organizational skills.
• Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public.
• Intermediate computer skills including experience in using computer applications in a medical practice setting.

Responsibilities

• Supervises the day-to-day activities of non-physician staff, ensuring a high level of productivity.
• Continuously monitors the functioning of the medical group and revises operational procedures as necessary.
• Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
• Establishes effective policies and procedures for each area, updating as necessary.
• Schedules non-physician staff ensuring that staff is appropriately deployed among offices.
• Functions as a liaison between non-physician staff and physicians to ensure effective service for patients.
• Establishes and maintains effective working relationships with group physicians.
• Oversees the day-to-day processing of accounts payable by preparing payment requests, obtaining proper authorization and ensuring that payments are made on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.
• Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level