Supervisor Clinic Operations - Referrals

Providence•Everett, WA

18h

About The Position

As the Clinic Operations Supervisor for the Referrals team at Providence Medical Group Northwest Washington, you will lead the day-to-day operations of the Referrals Department. This role involves overseeing centralized referrals and medication prior authorizations to ensure patients receive necessary care without delays. You will collaborate with clinic teams to optimize front-end processes affecting referrals, authorizations, billing, and reimbursement. Additionally, you will drive customer satisfaction, manage escalations, and establish the long-term strategy for a department crucial to patient access and revenue integrity. Providence emphasizes a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect, empowering caregivers and valuing their contributions.

Requirements

Experience working in a healthcare environment.
Recent (within 2 years) management or leadership experience.
Experience with physician revenue cycle and referrals/authorization.

Nice To Haves

Bachelor's Degree in Administration, Management or any related field from an accredited institution or related years of experience.
2 years of experience in Revenue Cycle.
2 years of experience managing referrals and authorizations.
Experience working in physician billing, referrals to revenue cycle.

Responsibilities

Lead the day-to-day operations of the Referrals Department.
Oversee centralized referrals and medication prior authorizations.
Partner with clinic teams to streamline front-end processes impacting referrals, authorizations, billing, and reimbursement.
Drive customer satisfaction.
Resolve escalations.
Set the long-range direction for the department.