Supervisor Patient Access Referrals

CHI Health Midlands • Papillion, NE

23h • $23 - $34 • Onsite

About The Position

As our Patient Access Representative Sr., you will serve as a vital contributor to our hospital revenue cycle, ensuring seamless patient registration and admitting workflows. You will be responsible for handling moderately complex encounter scenarios, including insurance verification, benefits review, and navigating non-standard payer requirements. By acting as an informal resource for team members and collaborating across departments, you will help optimize patient access operations and support the delivery of high-quality, mission-driven care at Midlands Hospital.

Every day you will perform essential registration functions across high-acuity areas such as the Emergency Department and main admitting units, ensuring accuracy and regulatory compliance. Your daily routine will involve communicating detailed financial responsibility to patients, collecting payments at the time of service, and flexing across various access points to maintain operational continuity during peak volumes. You will also utilize multiple digital tools to manage documentation, resolve discrepancies, and provide front-line guidance to help your team navigate complex access-related challenges effectively.

To be successful in this role, you will possess 1–3 years of experience in patient access, healthcare registration, or a related administrative field, specifically with demonstrated expertise in insurance verification and benefits review. We are looking for an analytical professional who can follow instructions, coordinate tasks independently, and maintain a high standard of professionalism and privacy compliance. A high school diploma or GED is required, and you should be comfortable working in a sedentary environment with the ability to manage workloads efficiently to meet our organizational business goals.

Requirements

• 1-3 years of experience in patient access, healthcare registration, or a related administrative field.
• Demonstrated expertise in insurance verification and benefits review.
• Ability to follow instructions.
• Ability to coordinate tasks independently.
• Maintain a high standard of professionalism and privacy compliance.
• High school diploma or GED.
• Comfortable working in a sedentary environment.
• Ability to manage workloads efficiently to meet organizational business goals.

Responsibilities

• Serve as a vital contributor to our hospital revenue cycle, ensuring seamless patient registration and admitting workflows.
• Handle moderately complex encounter scenarios, including insurance verification, benefits review, and navigating non-standard payer requirements.
• Act as an informal resource for team members and collaborate across departments to optimize patient access operations.
• Perform essential registration functions across high-acuity areas such as the Emergency Department and main admitting units, ensuring accuracy and regulatory compliance.
• Communicate detailed financial responsibility to patients and collect payments at the time of service.
• Flex across various access points to maintain operational continuity during peak volumes.
• Utilize multiple digital tools to manage documentation and resolve discrepancies.
• Provide front-line guidance to help your team navigate complex access-related challenges effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED