Supervisor, Clinic Operations (Orthopedics)

Baylor Scott & White Health•Frisco, TX

About The Position

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. The Supervisor Clinic Operations coordinates and supervises daily activities of assigned employees. This includes the physician front office, clinics, or other operational areas. The goal is to ensure high-quality, patient-centered care and compliance with policies, procedures, and standards. This supervisor role will support the locations below: 4401 Coit Rd, Suite 203, Frisco, 75035 & PGA Parkway 16050 Everwell Ln, Suite 310, Frisco, 75033

Requirements

EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - 3 Years of Experience
Experience in healthcare or patient-related services includes physician front office, clinics, and other areas that help patients, like customer service, call centers, or the insurance industry.
Must have excellent social skills and handle difficult people and situations. Able to relate to patients, employees, coworkers, senior management, vendors, and the public.
Basic knowledge of the revenue cycle.
Professional demeanor and appearance.
Good problem-solving skills.
Able to make tactical choices about allocating and directing supervised employees' work using established guidelines, policies, and procedures.
Able to make effective hiring and termination recommendations.
Able to train, and evaluate performance of supervised staff.
General computer skills include Microsoft Office, information security, scheduling, payroll systems, electronic medical documentation, and email.

Nice To Haves

Supervisory experience is preferred.
Demonstrated teaching and mentoring skills are preferred.
Prefers experience in a healthcare setting
Previous leadership experience a plus

Responsibilities

Provides direct supervision and leadership for 5 to 10 FTEs.
Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction.
Work includes appointment scheduling, billing and follow-up, patient throughput, facilities management, and ensuring the safety of employees and patients.
Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
Provides subject matter expertise for supervised employees. Sets standards for work quality and volume. Monitors work output and coaches for excellence. Identifies opportunities for LEAN applications and implements changes as needed.
Serves as part of the work team, performing duties as needed, working alongside those supervised.
Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.
Provides input in the budget process to ensure resources meet patient needs. Monitors inventory and orders supplies as needed.
Oversees compliance, training and maintenance of applicable license and certifications.
Partners with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
Maintains safety of patients, family members, staff and self during all activities.