Supervisor - Client Implementation
About The Position
Holman is a global automotive leader that serves both commercial and consumer clients. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Requirements
- Bachelor’s Degree or an equivalent in Business Administration
- 2-4 years of project management experience
- 2-4 years of automotive experience
- Prior supervisory experience
- Advanced proficiency in Holman systems including GDT, EVOS, Insights, and FleetTrak
- Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint
- Thorough understanding of organizational products, services, and processes, along with a solid foundation in project management
- Proactive, customer-focused leader with strong communication and interpersonal skills
- Highly organized, detail-oriented, and adaptable under pressure
- Ability to think logically and solve problems effectively while maintaining a continuous improvement mindset
- Able to independently manage team workload and project assignments, approve routine timeline adjustments and coaching actions
- Able to contribute to escalated client and cross-departmental decisions, and escalate compliance or strategic risks as needed
- Proven track record managing client interaction, strong customer-facing experience, and demonstrated ability to lead, influence, and collaborate effectively across teams
Nice To Haves
- Bilingual - English/French is an asset
Responsibilities
- Responsible for leading and developing a high-performing implementation team through effective coaching, workload management, and performance oversight
- Guide, train, and mentor all levels of departmental personnel
- Work cooperatively with employees to assess their skill level and develop/train accordingly
- Oversee the distribution of workload amongst the team and information shared on the Intranet
- Drive operational efficiency, accountability, and continuous process improvement, with a strong focus on delivering a positive client onboarding experience and achieving high customer satisfaction
- Serve as a key escalation point for complex client issues, collaborate cross-functionally to resolve challenges and align processes, and represent the Implementation team during client and prospect engagements
- Focus the team on preparation, documentation, communication and follow up and assist in the creation and management of Implementation Department policies and procedures
- Assist the Manager in conducting meetings with personnel to maintain open communication
- Maintain attendance responsibility and manage employee conduct and performance with support of the Manager as well as assist in the completion and presentation of performance evaluations as required
- Assemble data, prepare and deliver periodic and special reports
- Participate in the interviewing process and training of new hires
- Ensuring timely, accurate execution of all project and startup activities
Benefits
- competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location
- rewarding careers and better lives for employees and their families
- hire, train, empower, and reward exceptional people
- improved diversity, equity, and inclusion
- trusted and supported environment
- Great Place to Work® certified corporate culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
