Supervisor-Clerical Operations

Presbyterian Healthcare Services • New York, NY

5d • Onsite

About The Position

Join a team where front‑office excellence, accuracy, and patient‑centered service drive every interaction. This role ensures smooth clinic operations, supports staff success, and maintains the highest standards in registration, compliance, and customer care.

Requirements

• Minimum of three to five years progressive experience in a relevant work environment.
• Supervisor experience is preferred.

Responsibilities

• Ensure smooth clinic operations, staff success, and the highest standards in registration, compliance, and customer care.
• Ensure registration accuracy to support correct medical record creation and seamless clinical workflows.
• Deliver a predictable, high‑quality front‑office experience across assigned clinics, reinforcing a strong customer‑service culture.
• Lead clerical staffing operations including interviewing, hiring, scheduling, performance evaluations, and personnel recommendations.
• Serve as liaison between physicians and clerical teams to ensure clear communication and efficient workflow coordination.
• Maintain 95%+ registration accuracy while adhering to financial guidelines and budgetary expectations.
• Participate in budget planning and monitoring by providing operational insights and supporting fiscal responsibility.
• Develop clerical staff through coaching, training, and team‑building in partnership with Operations and Patient Financial Services.
• Ensure compliance with departmental policies, JCAHO/ACR standards, safety protocols, and infection‑control requirements.
• Oversee daily business processes including data gathering, CQI initiatives, problem resolution, and system improvements.

Benefits

• medical
• dental
• vision
• short-term and long-term disability
• group term life insurance
• other optional voluntary benefits
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed