Supervisor Clerical Ambulatory

Advocate Health and Hospitals Corporation•Charlotte, NC

2d•Onsite

About The Position

This full-time position is within the 38815 Carolinas Rehabilitation: Charlotte - Clinic: Rehabilitation department. The Supervisor Clerical Ambulatory role is responsible for developing staffing plans, interviewing and selecting clerical team members, training new hires, coaching performance, and overseeing department metrics for productivity and quality. The role also involves auditing for compliance with policies and standard work to ensure metrics are met and processes are followed. The work environment is fast-paced and requires long periods of sitting, computer and phone use, as well as some walking, standing, lifting up to 30 pounds, reaching, bending, stooping, pushing, and pulling. The position requires intact senses of sight, hearing, and touch, and the ability to speak and articulate clearly.

Requirements

High School Diploma or GED Required.
Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required.

Nice To Haves

Associates degree preferred.
Minimum of 3 years in a medical office setting preferred.

Responsibilities

Develops staffing plans to maximize use of resources.
Interviews and selects clerical team members for the department in cooperation with the department manager.
Trains and assists new clerical team members in the onboarding process for the department.
Coaches and counsels clerical team members on their performance.
Oversees meeting performance metrics for the department to include productivity and quality standards.
Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.

Benefits

Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program