Supervisor, Claims

UPMC•Pittsburgh, PA

2d•Hybrid

About The Position

UPMC Health Plan has an exciting opportunity for a Supervisor, Claims position in the CHC Claims Operations department. This is a full-time hybrid position based in the Pittsburgh area. While you’ll primarily work remotely, you’ll come into the office occasionally depending on departmental needs. Requires management level experience in planning, directing, and responsible for training personnel, prepare and give evaluations to employees and maintain excellent working relationships with all departments. Responsible for team performance, including accurate and timely completion of assigned claim inventories. Ensures effective employee development and training. The Supervisor must use their knowledge and understanding of claim inventory trends and other information generated to identify opportunities to improve claim performance.

Requirements

Bachelor's degree in business, health care or management related field or equivalent experience
Minimum 3 years of health insurance experience preferred
Minimum 3 years leadership experience (leading, mentoring, coaching, or teaching)
Excellent planning, communication, documentation, organization, analytical and problem-solving abilities
Medical Terminology or medical billing experience
High level of professionalism, enthusiasm, and initiative on a daily basis
Working knowledge of Commercial, Medicaid and Medicare plans
Working knowledge regarding Coordination of Benefits
Ability to maintain quality and production designated standards established for handling work, problem solve effectively and organize workflow
Ability to handle multiple priorities in a fast-paced production environment
Must be able to serve as a positive extension of the management team.

Responsibilities

Manage special projects
Work in conjunction with other Supervisors to allocate and adjust team resources as daily needs required
Identify trends and partner with Support team and Management to make recommendation and improve operational performance
Participate in interviewing, hiring, and training of team members
Enhance communication via effective team meetings, huddles, and employee one on ones
Ensure team performance meets or exceeds claim timeliness and quality standards for regulatory compliance and performance guarantees
Meet deadlines and turnaround times set by management (these deadlines and turnaround times will, at times, require the employee to work until the project is completed, meaning extended daily work hours, extended work weeks, or both)
Maintain a positive work environment through employee recognition and interaction
Strategize, plan, organize, and execute efficient inventory management
Supervise and monitor ongoing performance of team members.
Continually examine team performance against department standards.
This includes timely employee feedback via employee scorecards