Claims Supervisor
About The Position
Supervises, trains, and monitors the activities of assigned claims adjusters and other claims personnel. Assists the Claims Leadership in the overseeing and handling of claims. This role is being reposted, due to a change in qualifications and changes to geographical location. If you have recently applied, you will NOT need to reapply, your application is under consideration. This position will be supervising Liability Adjusters. This is an in-office position, however the candidate can work at any branch within the HAL (Home and Auto Liability) SE Unit. This includes offices in VA (Roanoke & Richmond), NC (Charlotte & Raleigh), MD (Silver Spring), and WV (Parkersburg). The candidate will need to report to their closest branch office. The team & territory that they will be supervising will be handling liability claims across VA. The ideal candidate will live in close proximity to the Richmond Branch Office, however the hiring manager will consider candidates near the branches listed above.
Requirements
- High school diploma or equivalent and six years of claims related experience required; or
- Associate degree and four years of claims related experience required; or
- Bachelor’s degree and two years of claims related experience required.
- Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require.
- Valid driver’s license required.
Nice To Haves
- Experience in a leadership role preferred.
- Experience using estimating software preferred.
- Completion of Associate in Claims (AIC) designation preferred.
Responsibilities
- Manages overall operations of designated area of authority.
- Interviews, hires, trains, and directs personnel.
- Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.
- Reviews claims on a regular basis in accordance with company policy.
- Reviews adjusters’ files for coverage and adequate reserves, acts as a resource for answering claims questions, provides additional services as required and takes action as necessary.
- Reviews claim correspondence and provides counsel on further action.
- Resolves coverage and other unusual questions within designated authority.
- Conducts related research as necessary.
- Maintains and applies working knowledge of adjusters’ files and statutory laws.
- Makes recommendations to and participates with the Claims Manager in developing and evaluating claims procedures.
- Handles claim complaints and inquiries.
- Assists the Claim Manager and may act on manager’s behalf as necessary.
- Receives and directs the processing of legal papers served upon ERIE involving claims action and directs activities of outside legal counsel as required.
- Assists in preparation for trial procedures and attends pre-trial functions and trials as necessary.
- Reviews reports, payments and buyer information; and, in some instances, negotiates with salvage auctions and salvage yards on behalf of the company as required.
- Contributes to projects, initiatives, teams, or other assignments to support business strategy, objectives, expectations, or operational outcomes.
- This position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.
Benefits
- Premier health, prescription, dental, and vision benefits for you and your dependents.
- Coverage begins your first day of work.
- Low contributions to medical and prescription premiums.
- We currently pay up to 97% of employees’ monthly premium costs.
- Pension.
- Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match.
- The 401(k) is offered in addition to the pension.
- Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development.
- Tuition reimbursement program for higher education and industry designations.
- Company-paid basic life insurance
- Short- and long-term disability insurance
- Orthodontic coverage for children and adults
- Adoption assistance
- Fertility and infertility coverage
- Well-being programs
- Paid volunteer hours for service to your community
- Dollar-for-dollar matching of your charitable gifts each year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
