Supervisor, Claims

Centene Corporation•Remote-AZ, MO

1d•$27 - $49•Hybrid

About The Position

Centene is transforming the health of its communities, one person at a time. As a diversified, national organization, this role offers competitive benefits and a fresh perspective on workplace flexibility. The Supervisor will oversee the day-to-day work functions of the assigned claims area, provide technical and leadership support to staff to resolve complex issues. The Supervisor will develop and implement policies and procedures that comply with state and federal regulations. This role focuses on process improvement and cost control to process medical claims accurately and timely, serving as a liaison between internal customers, vendors, and other stakeholders involved in the claims life cycle.

Requirements

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Associate degree in related field or equivalent experience required.
2+ years of health insurance industry, claims processing, physician’s office or other office services experience required.
Previous experience in a supervisory/lead role with defined outcomes required.
Must have successfully completed Centene's additional progressive claims training programs and ramp period.

Nice To Haves

Experience with Medicaid, Marketplace and/or Medicare preferred.

Responsibilities

Provide oversight and support to ensure that Claims inventory is managed accurately, timely and within compliance - internal and regulatory requirements.
Prioritize work volumes daily through reporting, load balancing, and managing operational overtime cost.
Help to identify opportunities for improvements and resolve operational gaps/problems with a financial, regulatory, cost/benefit and stakeholder experience.
Assist in reviewing, investigating, adjusting, and resolving all pending claims, especially complex claims. Serve as a point of escalation for these matters.
Monitor claims quality reviews for accuracy, document results and identify trends and systemic root cause analysis.
Point of contact for the team, for the plan and for other departments in researching, collecting background information and documentation and to address various issues.
Responsible for preparing reporting, analysis and insights that is consistent with defined standards to drive operational excellence.
Maintain appropriate records, files, documentation, etc.
Special Project work as assigned.
Facilitate change to support current and future business needs.
Performs other duties as assigned.
Complies with all policies and standards.