Claims Supervisor
About The Position
This is a remote position located in California. Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. The Claims Supervisor supervises a team of P&L claims examiners, providing support and assistance to ensure proper claims handling and client satisfaction.
Requirements
- High school diploma and 10 years related claim experience required.
- Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements.
- Minimum of five (5) years Property & Casualty liability claims experience required.
- Minimum of two (2) years supervisory experience required.
- Strong verbal and written communication skills.
- Must be organized and detail oriented.
- Requires exceptional analytical and problem solving skills.
- Ensures flawless and consistent execution of client service instructions and performance guarantees
- Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
Nice To Haves
- Bachelor's degree preferred.
Responsibilities
- Assist directly with client questions, concerns and/or issues.
- Handle personal claim file caseload as assigned.
- Assist with balancing Examiner pending files.
- Reviews Examiner technical work product and reserve adequacy.
- Reviews accuracy of Examiner billable hours.
- Works with Clients/Account Executives/Account Manager’s to schedule, prepare and conduct claim file reviews.
- Attend JPA or other client meetings.
- Responsible for ensuring claims are listed on agendas for JPA discussion.
- Review Examiner write ups for JPA meetings for technical correctness and readability.
- Approve advance/special invoices.
- Review monthly trust account invoicing.
- Monitor trust account balances.
- Review monthly loss runs.
- Review incident reports
- Other duties as assigned.
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
