Supervisor - Claims

EssilorLuxottica Group•Mason, OH

1d•Onsite

About The Position

The Supervisor is responsible for directing the daily functions for the billing team, to include onboarding, coaching, quality monitoring, and productivity goals. Provides support to internal/external customers through effective day-to-day management of the team. Utilize knowledge and experience to exercise discretion and judgment to meet deadlines and resolve complex issues. EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products. Our Shared Services Team accompanies and enables others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Requirements

Bachelors or equivalent work experience
3+ years billing experience or related experience
Strong customer service and communication skills, both oral and written
Advanced Microsoft Excel skills
Effective organizational and multi-tasking skills; ability to work well under pressure
Experience leading a team, coaching and/or providing constructive feedback in a professional work environment
Familiar with KPIs and Quality Monitoring concepts
Strong problem solving and analytical skills

Nice To Haves

Experience leading people in teams or in cross-functional projects
Healthcare experience
Knowledge of Assignment plans, products and services

Responsibilities

Supervise employees day-to-day activities, ensuring each employee receives proper training
Coordinate daily activities to ensure KPIs are met
Responsible for monitoring, coaching, and reporting on staff productivity and accuracy.
Establish and maintain managerial practices that drive a high level of motivation of associates in accordance with company policies, procedures, and department standards
Coordinate communication to staff regarding new procedures, system enhancements, and process changes.
Communicate goals and expectations to employees. Communicate status and progress toward achieving goals to team members.
Identify client payment application issues and work to resolve the underlying issue
Review, analyze and interpret reports to ensure appropriate adjustments are made to processes and critical information is communicated upward to management for continued success and improvement.