Supervisor, Claims Processing

Turo•Arizona, AZ

7d•$62,000 - $78,000•Hybrid

About The Position

The Claims Processor Supervisor leads a team responsible for operational claims support, ensuring efficient workflows, high-quality claim handling, and an exceptional customer experience for hosts and guests. This role bridges Support and Claims functions while driving team performance, operational excellence, process improvements, and cross-functional collaboration.

Requirements

2+ years of experience in claims handling or a closely related field.
Prior leadership experience in a claims, operations, or customer service environment.
Strong supervisory and leadership skills with a passion for developing high-performing teams.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Strong analytical and problem-solving skills.
Ability to prioritize work, delegate effectively, and manage multiple priorities in a fast-paced environment.
Excellent organizational skills and attention to detail.
Proficiency with claims management systems, CRM platforms, Slack, Google Workspace, and Microsoft Office Suite.
Demonstrates Turo's operating principles through work product and day-to-day team interactions.

Nice To Haves

Bachelor's degree or equivalent practical experience.
Experience working in a high-growth or startup environment.
Experience leading Quality Assurance programs or training initiatives.

Responsibilities

Lead and manage a team of Claims Processors, including hiring, onboarding, training, coaching, performance management, and career development.
Oversee day-to-day claims operations, including collections support, eligibility reviews, liability referral reviews, and general claims support.
Monitor and drive team performance through quality assurance programs, KPI tracking, reporting, and continuous performance improvement initiatives.
Handle escalations, provide supervisory support, and ensure timely and accurate resolution of non-complex, complex, and high-impact issues.
Identify and implement process improvements to enhance operational efficiency and the customer experience.
Maintain process documentation and ensure adherence to company policies and procedures.
Partner with cross-functional teams and external vendors to improve claims operations and service delivery.

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
In-office lunch, office snacks, and fun activities (for in-office or hybrid employees)