SUPERVISOR, CLAIMS OPERATIONS
About The Position
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians. We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.
Requirements
- University/College Degree.
- At least 3 years of previous management / supervisory / leadership experience.
- Strong industry knowledge within insurance.
- Passion for employee engagement and strong leadership capabilities.
- Excellent communication skills, including the ability to articulate needs and work with other areas of the business.
- Proficiency with Microsoft Office tools specifically Excel analytics.
- Performance management experience with Power BI dashboards.
- Ability to ‘roll up the sleeves’ and get involved at a detailed level when required to assure service targets and standards are achieved.
- Excellent interpersonal skills that support working effectively and collaboratively in a team environment.
- Experience leading teams in the identification and implementation of continuous process improvements and technology changes.
- Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.
Nice To Haves
- Bilingualism (English/French) would be an asset.
Responsibilities
- Provide leadership and coaching to team members to ensure we meet or exceed quality and productivity targets
- Supervise the department’s performance as well as monitor and evaluate its systems and processes
- Work with employees and members of the Management Team to address and resolve issues and inquiries presented by plan sponsors, partners and their respective clients.
- Take an active role in identifying and supporting projects related to productivity enhancements and process improvements.
- Manage resources and capacity, including day to day tasks to support internal and external requirements
- Support the implementation of new requirements and services through system and process changes
- Work closely with and serve as an active member of the Leadership Team.
Benefits
- We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
