Operations Claims Processor

Corebridge Financial • Amarillo, TX

3d • Hybrid

About The Position

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work. Your future team: Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees. As a member of the Money Out/Claims team, you will be tasked with processing a variety of transactions disbursing funds to our participants. This can include loans, non-periodic distributions, periodic distributions, systematic withdrawals, or claim payouts. This would include strong communication and collaboration with colleagues across various internal departments, or support of written communication directly to our advisors and participants. Additionally, maintaining high quality outputs and supporting a strong control environment are crucial for the role. Claims support also extends to supporting the notice of death process.

Requirements

• Ability to work successfully in a structured fast paced team environment which means your day will go by fast. You must be able to manage multiple tasks at one time.
• Excellent communication skills, both oral and written.
• We need advanced computer knowledge. Proficient with MS Office and strong professional typing skills required.
• Ability to learn new software applications, open to experimentation with digital tools, ability to use dual monitors, and researching with an analytical and curious mind will be our A+ digital savvy candidate.
• Availability to work overtime on short notice.
• Minimum of 2 years clerical / administrative experience with a demonstrated background of loyalty to your past employers.
• High School Diploma or GED from an accredited institution required/college degree preferred.

Responsibilities

• Maintain high work standards reviewing and processing complex financial documents.
• Process all requests while maintaining quality review and productivity standards.
• Use customer service skills to convey positivity while communicating accurately, in a detailed and professional manner.
• Must be able to learn, understand and interpret options offered to correctly process or determining if a request is not in good order based on requirements to ensure compliance with products, plan, group and IRS regulations.
• Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency.
• Handle special projects as assigned.
• Evaluate and resolve escalated and high priority situations using research skills and alternative approaches.
• Set up your own home office and work remotely (until our office re-opens) with minimal frustration and supervision. Tools and equipment are provided.
• Evaluate and resolve escalated and high priority situations using research skills and alternative approaches.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees