Supervisor, Child Safety Operations

SpaceXSI•Austin, TX

21d•Onsite

About The Position

SpaceXSI’s Safety team protects free expression while helping users safely engage with its platform through policy enforcement. The Child Safety team identifies, investigates, and removes child sexual exploitation (CSE) and child sexual abuse material (CSAM) across X and Grok products, including AI-generated content, and makes legally required reports to NCMEC. The team is increasingly using AI-based automation and aims to operate as a learning organization with a growth mindset. The Supervisor, Child Safety leads the Austin-based analyst team across shifts. The role is hands-on with escalations and is accountable for the quality and defensibility of high-risk decisions. The supervisor coordinates with Safety leadership, Legal, and law enforcement response teams on high-profile cases, and leads the transition from scaled manual review toward an automation-first approach focused on appeals, model evaluations and audits, investigations, and escalations. This is a fully onsite role in Austin, Texas, with coverage on either a Tuesday-to-Saturday or Sunday-to-Thursday shift. Coverage across shifts may be needed, and occasional travel to collaborate with global teams is required. The role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.

Requirements

At least 5 years of experience in online child safety, Trust & Safety operations, criminal investigations, or a closely related field, including at least 2 years leading or supervising a team.
Expertise identifying, investigating, and preventing CSAM and CSE, including grooming behaviors and risks in AI-generated content, with strong knowledge of legal obligations such as NCMEC reporting and industry standards for protecting minors.
Skill in crisis and escalation management, including making sound, defensible decisions under pressure and navigating ambiguity in time-sensitive, high-impact situations.
Ability to apply SpaceXSI safety policies with judgment, balancing protection of minors and free expression in the global public square.
Hands-on data analysis experience using LLMs, SQL, or Python to extract insights, identify emerging abuse vectors, and optimize operational performance.
Interest in AI and automation and in using technology to improve Child Safety enforcement and reduce manual workloads.
Strong communication skills, including articulating business needs, writing clear escalation summaries, and building relationships with Legal, Policy, Engineering, and leadership.
Active X and Grok user with a deep understanding of the platform’s role as a global public square and its Safety challenges.
Commitment to lifelong learning, reflection, and continuous improvement.
Team-first approach that balances mission accomplishment with compassion for people.
Ability to work fully onsite in Austin, Texas, support coverage across shifts as needed, and travel occasionally to collaborate with global teams.

Nice To Haves

Experience managing Child Safety or Trust & Safety teams at a social media or generative AI company and leveraging AI or other automation tools.
Experience collaborating with child safety organizations such as NCMEC and law enforcement, using specialized detection tools, or developing classifiers for CSAM/CSE.
Expertise leading red-teaming and adversarial testing of Large Language Models to identify novel abuse vectors, jailbreaks, and safety failure modes, and translating findings into improvements to enforcement systems, team processes, and platform robustness.
Experience providing human oversight and insights for scaled agentic AI operations, including prompting and evaluating LLM agents.

Responsibilities

Lead the Austin-based Child Safety analyst team, including senior analysts, across X and Grok, maintaining consistent standards across morning and night shifts and adherence to SLAs.
Handle complex, urgent, and high-profile Child Safety escalations, including cases involving high-profile accounts, internal escalations from law enforcement response and Legal teams, and SpaceXSI product incidents.
Own NCMEC reporting decisions for the team and ensure reports, suspensions, and bounces are accurate, documented, legally compliant, and escalated to Legal when appropriate.
Provide well-reasoned recommendations to leadership on escalations, balancing protection of minors with free-expression principles.
Coordinate high-profile cases and action items with Safety leadership, Legal, Engineering, and Policy, maintaining Head of Safety visibility, clearly communicating business needs, and following through on actions.
Lead the team’s response to viral incidents and emerging abuse trends by organizing sweeps, tracking results, and escalating patterns quickly.
Partner with Program Leads to calibrate classifiers and Grok enforcement, track false positives and repeated suspension/unsuspension patterns, and turn findings into improvements.
Lead operational model evaluations, audits, and CSE labeling work to produce high-quality curated data that improves Grok’s detection and enforcement.
Use querying languages such as SQL or Python and LLM-powered agents to analyze operational data, identify trends, and improve policies and processes; build data-analysis habits across the team.
Own dashboards and KPIs, monitor backlogs and escalation queues hourly, and maintain baselines to identify and investigate anomalies.
Keep shift handovers, process documentation, and knowledge checks current so analysts follow a consistent playbook.
Coach, mentor, and support professional development, critical thinking, efficiency, growth, retention, and wellbeing for a team exposed to highly sensitive content.
Provide constructive feedback early and often, and receive feedback constructively.
Develop the team’s child safety subject-matter expertise and defensibility mindset so decisions can be explained and defended.
Own team performance by setting expectations, measuring results, recognizing strong performance, and addressing underperformance promptly and fairly.
Partner with HR, workforce management, Legal, Policy, and other Safety teams to align on Child Safety objectives and coverage.
Perform other duties and responsibilities as required by business need.