Child Welfare Supervisor (Child Safety Response Center)

State of Louisiana • Baton Rouge, LA

5d • Onsite

About The Position

The Child Welfare Supervisor provides leadership and operational oversight for the Louisiana Child Safety Response Center (LCSRC), a 911-style call center that receives, assesses, and routes reports of child abuse, neglect, and other child welfare concerns. The role ensures incoming reports are managed promptly and accurately in compliance with Louisiana state law, DCFS policy, and professional standards. The Supervisor directly oversees, coaches, and supports Customer Service Representatives (CSRs), ensuring calls are assessed for urgency, properly documented, and routed to the appropriate local office. The position helps maintain service quality, staff performance, and consistent decision-making in a fast-paced, high-volume, emotionally demanding environment.

The position is based at the State Office Building in Baton Rouge, Louisiana. The Child Safety Response Center operates 24 hours a day, 365 days a year, with multiple eight-hour shift schedules available, including rotating weekends and holidays. Shift preferences may become available after meeting specific criteria. The position may be filled as a probational appointment, a job appointment lasting up to 48 months, or through the other appointment and promotion options described in the posting. The special entrance rate is $26.91 per hour. Prospective DCFS employees must complete and clear multiple background clearances before employment.

Requirements

• Six years of experience in child welfare; or six years of full-time work experience in any field plus three years of experience in child welfare; or a bachelor’s degree plus three years of experience in child welfare; or an advanced degree in social science, behavioral health, nursing, or a juris doctorate plus two years of experience in child welfare.
• Possession of a high school diploma or equivalent.
• A current driver’s license and access to a personal vehicle.
• Must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1(c).
• Prospective DCFS employees must complete and clear multiple background clearances prior to employment.
• Applications must include relevant, detailed experience and education information; resumes are not accepted in lieu of completing the application’s education and experience sections.

Responsibilities

• Directly supervise staff assigned to the Louisiana Child Safety Response Center to ensure compliance with agency policy, quality control, and effective processes.
• Determine work assignments, ensure adequate staff coverage for assigned shifts, and monitor call agents’ productivity and activity.
• Guide employees in reviewing and assessing intake reports and making decisions about them.
• Review data, intake reports, and recorded intake calls to identify training needs and implement corrective action when needed.
• Notify local parish offices responsible for investigation or assessment of intake reports.
• Perform other duties as assigned to support the smooth operation of the Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED