Supervisor, Child Safety Operations

xAI•Austin, TX

20d•Onsite

About The Position

SpaceXSI’s Safety team works to protect users while enforcing platform policies. Child Safety focuses on identifying, investigating, and removing child sexual exploitation (CSE) and child sexual abuse material (CSAM) across X and Grok, including AI-generated content, and making legally required reports to NCMEC. The Supervisor, Child Safety leads the Austin-based analyst team across shifts, handles escalations, ensures high-risk decisions are accurate and defensible, and coordinates with Safety leadership, Legal, and law enforcement response teams on high-profile cases. The role leads the transition from scaled manual review to an automation-first operating model emphasizing appeals, model evaluations and audits, investigations, and escalations. This is a fully onsite position in Austin, Texas, with coverage on either a Tuesday-to-Saturday or Sunday-to-Thursday shift. The role may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images. Occasional travel to collaborate with global teams is required.

Requirements

At least 5 years of experience in online child safety, Trust & Safety operations, criminal investigations, or a closely related field.
At least 2 years of experience leading or supervising a team.
Expertise in identifying, investigating, and preventing CSAM and CSE, including grooming behaviors and risks in AI-generated content.
Strong knowledge of legal obligations, including NCMEC reporting, and industry standards for protecting minors.
Ability to manage crises and escalations and make sound, defensible decisions under pressure and amid ambiguity.
Ability to apply safety policies with judgment, balancing protection of minors and free expression.
Hands-on proficiency in data analysis using LLMs, SQL, or Python to identify emerging abuse vectors and improve operational performance.
Interest in AI and automation and using technology to improve Child Safety enforcement and reduce manual work.
Strong communication skills, including articulating business needs, writing clear escalation summaries, and building relationships with Legal, Policy, Engineering, and leadership.
Active X user, including Grok, with a deep understanding of the platform’s role as a global public square and its Safety challenges.
A learning mindset, curiosity, and willingness to identify and address knowledge gaps.
Collaborative approach that prioritizes team interests and balances mission accomplishment with care for team members.
Ability to work onsite in Austin, Texas, support coverage across shifts as needed, and travel occasionally to collaborate with global teams.

Nice To Haves

Experience managing Child Safety or Trust & Safety teams at a social media or generative AI company and leveraging AI or other automation tools.
Experience collaborating with child safety organizations such as NCMEC and law enforcement, using specialized detection tools, or developing CSAM/CSE classifiers.
Expertise leading red-teaming and adversarial testing of large language models to identify abuse vectors, jailbreaks, and safety failure modes, and translating findings into improvements to enforcement systems, team processes, and platform robustness.
Experience providing human oversight and insights for scaled agentic AI operations, including prompting and evaluating LLM agents.

Responsibilities

Lead the Austin-based Child Safety analyst team across morning and night shifts, maintaining consistent standards and adherence to SLAs.
Handle complex, urgent, and high-profile Child Safety escalations, including cases involving high-profile accounts, law enforcement response and Legal teams, and SpaceXSI product incidents.
Own the team’s NCMEC reporting decisions and ensure reports, suspensions, and bounces are accurate, documented, legally compliant, and escalated to Legal when appropriate.
Provide well-reasoned recommendations to leadership on escalations, balancing protection of minors with free-expression principles.
Coordinate high-profile cases and action items with Safety leadership, Legal, Engineering, and Policy, ensuring Head of Safety visibility and follow-through.
Lead responses to viral incidents and emerging abuse trends by organizing sweeps, tracking results, and escalating patterns quickly.
Partner with Program Leads to calibrate classifiers and Grok enforcement, track false positives and repeated suspension/unsuspension patterns, and turn findings into improvements.
Lead operational model evaluations, audits, and CSE labeling work to create high-quality curated data that improves Grok’s detection and enforcement.
Use SQL, Python, and LLM-powered agents to analyze operational data, identify trends, and improve policies and processes; build data-analysis habits across the team.
Own dashboards and KPIs, monitor backlog and escalation queues, maintain baselines, and investigate anomalies.
Keep shift handovers, process documentation, and knowledge checks current.
Coach, mentor, and support professional development, critical thinking, efficiency, retention, and wellbeing for analysts exposed to sensitive content.
Build team expertise and a defensibility mindset so decisions can be explained and defended.
Manage team performance by setting expectations, measuring outcomes, recognizing strong performance, and addressing underperformance promptly and fairly.
Partner with HR, workforce management, Legal, Policy, and other Safety teams to align on Child Safety objectives and coverage.
Perform other duties and responsibilities as required by business need.