Supervisor, Certified Medical Assistant, OB.GYN, Full Time, Day

The Valley Hospital•Paramus, NJ

8d•Onsite

About The Position

Under the direction of the Practice Manager, Physician, and/or Service Line Director, the Supervisor, Certified Medical Assistant provides day-to-day leadership and supervision of the clinical support staff within the practice. The position is responsible for coordinating Certified Medical Assistant (CMA) workflow, staffing, performance, training, onboarding, competency, and clinical operations to ensure safe, efficient, high-quality patient care. The Supervisor serves as the clinical point person for CMA staff and is responsible for maintaining consistent clinical workflows, reinforcing practice policies and Valley standards, supporting quality initiatives, identifying operational and performance concerns, and communicating issues and recommendations to the Practice Manager and providers. The position provides hands-on clinical support as needed while maintaining oversight of CMA responsibilities, workflow, patient care processes, supplies, clinical equipment, and required documentation. The Supervisor is expected to create and maintain a high-functioning clinical team and promote accountability, professionalism, patient satisfaction, and continuous improvement.

Requirements

Completion of a formal Medical Assistant program recognized by the State of New Jersey required.
Current and valid certification as a Certified Medical Assistant or Registered Medical Assistant recognized by the Board of Examiners, such as American Medical Technologists (AMT), American Association of Medical Assistants (AAMA), or National Center for Competency Testing (NCCT), required.
Minimum of three (3) years of Medical Assistant experience in a physician office, clinic, or outpatient setting preferred.
Demonstrated clinical proficiency and knowledge of medical practice operations required.
Previous supervisory, lead, mentoring, training, or demonstrated leadership experience preferred.
Strong clinical knowledge and demonstrated competency in Medical Assistant functions.
Demonstrated ability to lead, supervise, coach, mentor, and develop clinical staff.
Strong critical thinking, independent problem-solving, decision-making, prioritization, and time-management skills.
Ability to assess workflow and identify opportunities to improve clinical operations and patient care.
Strong oral, written, and presentation communication skills.
Ability to communicate expectations clearly and hold staff accountable for performance and compliance.
Ability to manage multiple priorities while maintaining accuracy and composure.
Understanding of medical practice operations, EMR systems, clinical workflows, and quality requirements.
Strong orientation toward high-quality, cost-effective, comprehensive patient care.
Ability to establish and maintain effective working relationships with staff, providers, Practice Managers, and other departments.
Ability to respond appropriately to urgent and emergent situations.
BLS certification required.
Demonstrates behavior consistent with Valley Health System Behavioral Standards and Valley Physician Services Mission and Vision.
Ability to maintain confidentiality of patient, employee, financial, and organizational information.
Ability to represent Valley positively and support patient/customer satisfaction and organizational goals.

Nice To Haves

Associate's degree in a healthcare-related field preferred.
Minimum of three (3) years of Medical Assistant experience in a physician office, clinic, or outpatient setting preferred.
Previous supervisory, lead, mentoring, training, or demonstrated leadership experience preferred.

Responsibilities

Provides day-to-day leadership and supervision of clinical support staff.
Coordinates CMA workflow, staffing, performance, training, onboarding, and competency.
Ensures safe, efficient, high-quality patient care.
Serves as the clinical point person for CMA staff.
Maintains consistent clinical workflows and reinforces practice policies.
Supports quality initiatives.
Identifies operational and performance concerns.
Communicates issues and recommendations to the Practice Manager and providers.
Provides hands-on clinical support as needed.
Maintains oversight of CMA responsibilities, workflow, patient care processes, supplies, clinical equipment, and documentation.
Creates and maintains a high-functioning clinical team.
Promotes accountability, professionalism, patient satisfaction, and continuous improvement.

Benefits

Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
Group Term Life Insurance and AD&D(Full Time Employees)
Flexible Spending Accounts and Commuter Benefit Plans
Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
Retirement Plan
Tuition Assistance
Employee Assistance Program (EAP)
Valley Health LifeStyles Fitness Center Membership Discount
Day Care Discounts for Various Daycare Facilities