Supervisor Casino Games-Full Time (Caesars Atlantic City)
About The Position
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.
Requirements
- Superior customer service skills
- Ability to communicate and enforce company expectations
- Ability to address employee performance issues, coach for improvement, and provide ongoing feedback
- Ability to follow company policies, procedures, and industry regulations
- Ability to maintain accurate and up-to-date employee records
- Ability to complete performance reviews timely
Responsibilities
- Demonstrates a high level of commitment and energy.
- Acts as a positive role model for all employees.
- Conveys positive energy and enthusiasm focusing on guest interaction.
- Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
- Communicates service breakdowns and team plans in buzz sessions.
- Facilitates opportunity-seeking meetings to involve all team members in service improvements.
- Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
- Keeps team well informed of property promotions and events.
- Develops highly skilled, successful employees.
- Sets realistic and measurable service standards and holds employees accountable for meeting them.
- Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
- Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
- Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
- Consistently follows company policies, procedures and industry regulations.
- Maintains accurate and up-to-date employee records.
- Completes performance reviews timely.
- Takes personal responsibility for creating an atmosphere of luck.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
