Supervisor Casino Games/Dealer Dual Rate-Full Time (Harrah's Atlantic City)

Caesars Entertainment•Atlantic City, NJ

2d•Onsite

About The Position

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Requirements

Demonstrate a high level of commitment and energy.
Demonstrate superior customer service skills.
Act as a positive role model for all employees.
Convey positive energy and enthusiasm.
Evaluate service breakdowns using guest feedback, data and behavior.
Communicate service breakdowns and team plans.
Facilitate opportunity-seeking meetings.
Address service breakdowns and follow up to ensure guest satisfaction.
Keep team well informed of property promotions and events.
Develop highly skilled, successful employees.
Set realistic and measurable service standards.
Hold employees accountable for meeting service standards.
Clearly communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Address employee performance issues.
Coach employees for improvement.
Provide ongoing feedback to employees.
Use EOS data to improve the workplace.
Listen and respond to employees.
Recognize and reward individual and team performance.
Consistently follow company policies, procedures and industry regulations.
Maintain accurate and up-to-date employee records.
Complete performance reviews timely.

Responsibilities

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.