Supervisor, Case Manamgement

Los Angeles LGBT Center•Los Angeles, CA

28d

About The Position

The Supervisor, Case Management provides focused oversight of case management functions while supporting daily program operations across multiple sites. This role leads the case management team by monitoring service delivery, ensuring documentation accuracy, and maintaining compliance with program standards. Responsibilities include training and supervising staff and volunteers, guiding them in implementing practices that are trauma-informed and client-centered. The position also collaborates with internal teams, contributes to outreach and engagement strategies, and supports ongoing quality improvement efforts under the direction of the manager.

Requirements

Minimum 2 years’ experience in older adult services or community-based service delivery, or a bachelor’s degree in social work, gerontology, or psychology from an accredited university
Demonstrated experience providing assessment, crisis intervention, and de-escalation with complex populations
Working knowledge of Health Insurance Portability and Accountability Act (HIPAA) requirements, and willingness to obtain HIPAA compliance certification within 30 days of hire
Experience maintaining confidential information
Completion of ServSafe Food Protection Manager Certification within 30 days of hire
Demonstrated facilitation, organizational, and interpersonal skills, including ability to collaborate successfully within a team
Understanding of strengths-based, trauma informed models of service delivery
Ability to work alternative work hours during evenings and weekends when scheduled
Access to reliable transportation, a valid CA Driver License, and the ability to be insured
Ability to work in a high-pressure environment with little or no supervision while prioritizing multiple projects and ensuring that deadlines are met
Strong human relations, and verbal and written communication skills
Proficiency with MS Office and other computer systems
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment

Nice To Haves

Experience in a supervisory position
Experience working with HIV+ community members, substance use, homelessness, and persistent mental illness
Bilingual skills will be strongly considered (English/Russian, English/Spanish, American Sign Language preferred)