Supervisor, Care Navigator (Nurse)

RareMed Solutions•Coraopolis, PA

4d•Hybrid

About The Position

The Supervisor, Care Navigators is a registered nurse responsible for leading, developing, and overseeing a team of telehealth nursing professionals who provide education, adherence support, and patient navigation for patients with rare and complex diseases. The role ensures exceptional service delivery, patient experience, clinical quality, and program compliance while supporting continuous improvement across operational workflows. The Supervisor provides day-to-day coaching, performance oversight, training reinforcement, and escalation support, ensuring Care Navigator activities align with program business rules, regulatory standards, and nursing best practices. The role collaborates with internal teams, healthcare professionals, infusion sites of care, specialty pharmacies, payers, and manufacturer partners to optimize patient experience, streamline processes, improve adherence, and drive program success. The work environment is hybrid, combining remote work and in-office requirements. Employees must live within commuting distance of Pittsburgh, Pennsylvania, and be able to report to the office when needed. The position uses standard office equipment and requires reliable internet access when telecommuting. Employees are responsible for setting up a private, distinct home office space. The amount of time worked does not change when working from home.

Requirements

Active, unrestricted RN license.
Bachelor of Science in Nursing.
3–5+ years of clinical nursing experience, including at least 2 years in a leadership, mentorship, quality oversight, or team-lead capacity.
Experience in telehealth, specialty pharmacy, case management, adherence support, or patient-services/HUB operations.
Strong verbal and written communication skills and the ability to guide clinical staff and external stakeholders.
Ability to inspire, coach, develop, and lead high-performing clinical team members while maintaining accountability.
Proficiency with Microsoft Office, including Word, Excel, and Outlook, and comfort navigating multiple systems simultaneously.
Strong prioritization, critical-thinking, and time-management skills in a fast-paced, evolving healthcare environment.
Commitment to documentation accuracy, regulatory compliance, and patient privacy standards.
Working knowledge of third-party reimbursement, foundation support pathways, copay and affordability programs, and specialty drug access challenges.

Nice To Haves

Supervisory, team-lead, or quality-review experience within a HUB, patient-services, or specialty-therapy support program.
Experience developing training content, coaching on motivational interviewing, or facilitating clinical skill-building training sessions.
Advanced presentation and communication skills for client-facing quality business reviews and leadership interactions.
Clinical experience in infusion and/or rheumatology.

Responsibilities

Supervise, mentor, and develop a team of Nurse Care Navigators through regular coaching, performance feedback, and professional development.
Ensure delivery of clinically accurate, empathetic, and patient-centered telehealth support.
Monitor clinical interactions, patient assessments, documentation, adherence coaching, and motivational interviewing for quality.
Lead team huddles, clinical refreshers, and ongoing training on disease states, products, program requirements, and updates.
Support team members with complex patient cases, therapy onboarding challenges, and escalated clinical or psychosocial concerns.
Foster a collaborative, accountable, patient-first culture aligned with nursing standards, service excellence, and RareMed core values.
Ensure the team executes program deliverables, business rules, KPIs, and regulatory requirements.
Monitor staffing, call volumes, case distribution, and workloads to maintain efficiency and service levels.
Oversee documentation accuracy, timeliness, and compliance with HIPAA, quality standards, and reporting requirements.
Track performance trends and implement improvement plans as needed.
Help create or update program SOPs, training materials, job aids, and process documentation.
Collaborate with internal and external leaders to streamline workflows and improve clinical operational efficiency and the patient journey.
Maintain clinical knowledge of disease states, therapies, dosing and administration, side-effect management, and monitoring requirements.
Guide the team in motivational interviewing, behavioral coaching, and adherence reinforcement.
Advise the team on patient needs, clinical risks, and adherence barriers.
Work with infusion healthcare facilities and providers to integrate Care Navigator services and coordinate care and follow-up according to HUB protocols.
Ensure appropriate escalation and reporting of adverse events, product complaints, and safety concerns.
Support coordination of lab monitoring, specialty distribution, infusion logistics, and other elements of the patient journey.
Serve as a subject matter expert for internal stakeholders and manufacturer partners.
Liaise with HCP offices, specialty pharmacies, infusion centers, payers, and manufacturer clients.
Address escalated patient, provider, or client concerns with professionalism, clinical expertise, and urgency.
Contribute to client meetings, cross-functional discussions, business reviews, and launch-readiness activities.
Support system enhancements, process rollouts, and change-management initiatives.
Analyze team performance, patient feedback, and workflow bottlenecks to identify improvement opportunities.
Lead initiatives to improve patient adherence, onboarding efficiency, satisfaction, and clinical support effectiveness.
Implement performance-improvement or corrective-action plans to address quality gaps, compliance issues, or training needs.
Support audit readiness and participate in internal and external audits.