Supervisor, Care Management

CARECOLLAB•New York, NY

8d•$65,000 - $75,000

About The Position

The Care Manager Supervisor oversees care coordination services for Health Home members, ensuring high-quality, compliant, and person-centered care. This role includes supervising care managers, conducting audits, maintaining documentation standards, and supporting staff development and training.

Requirements

Bachelor’s degree with 3+ years of relevant experience, OR Licensed Registered Nurse (RN) with 2+ years of relevant experience, OR Master’s degree in social work, human services, or public administration with 1+ year of relevant experience.
Minimum of 1 year of supervisory experience in care coordination or case management.
Completion of Care Coordination CORE Training within the first six months of employment.
Completion of CMA and LHH required trainings within the first two years of employment.

Nice To Haves

Proven ability to learn and apply new information effectively.
Motivational leadership style with a focus on team-building.
Strong organizational, interpersonal, and communication skills

Responsibilities

Supervise and provide guidance to care managers, offering consultation and ongoing support.
Ensure all program staff complete required initial and ongoing training.
Deliver New Employee Orientation and conduct periodic in-service trainings.
Monitor service quality by reviewing care plans, progress notes, case documentation, and incident reports.
Conduct caseload audits to ensure compliance with standards and continuity of care.
Perform spot checks of care manager caseloads to assess member satisfaction and service delivery.
Review documentation to ensure adherence to regulatory and quality standards.
Manage and assign caseloads to ensure appropriate service delivery for enrolled, pended, and diligent search members, in accordance with Health Home policies.
Oversee the Person-Centered Planning process to ensure member-focused care.
Provide direct care coordination services to members as needed.
Review and approve assessments, care plans, reassessments, consent forms, and encounter notes requiring supervisory sign-off.
Process and follow up on incident reports, ensuring appropriate intervention and documentation.
Conduct reviews of all member disenrollments to identify potential interventions and understand disenrollment trends.
Ensure compliance with standards set by LHH, the Care Management Agency (CMA), and the Department of Health (DOH).
Review and approve employee timecards, with oversight from Human Resources.
Support care managers in referring members to HCBS/CORE services and assist in maintaining monthly performance metrics.
Participate in committees or workgroups as requested by the Clinical Director.
Provide regular individual and group supervision, both scheduled and informal.