Supervisor, Campus Behavioral Health Operations and External Relations

University of Texas at Austin•Austin, TX

9d•Onsite

About The Position

This position is funded through the Texas Child Mental Health Care Consortium (TCMHCC), a statewide initiative established by the Texas Legislature to strengthen access to and coordination of mental health services for children, adolescents, and perinatal women. The University of Texas at Austin Dell Medical School serves as a designated Health-Related Institution (HRI) under TCMHCC. The Supervisor, Campus Behavioral Health Operations and External Relations, provides frontline leadership and operational oversight for school-based behavioral health programs. This role supervises community-facing staff, coordinates day-to-day program delivery, and supports consistent implementation of outreach strategies. The Supervisor collaborates closely with clinical teams, program leadership, school districts, and community partners to ensure effective program execution, regulatory compliance, and positive stakeholder engagement. Reporting to a Manager of Outreach and Education, this role translates program goals into actionable outreach workflows and monitors performance, quality, and service delivery outcomes. This position has an end date of 8/31/2027, but may be renewable based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue.

Requirements

Bachelor’s degree in Public Health, Health Administration, Social Work, Education, Psychology, Sociology, or related field
Minimum 5 years of relevant experience in healthcare, behavioral health, public sector, nonprofit, or school-based programs including 1 year of direct supervisory or team lead experience.
Relevant education and experience may be substituted
Managing and Measuring Work: Effectively assigns, monitors, and evaluates work to ensure results are achieved. Defines clear performance expectations and tracks outcomes. Uses metrics to drive accountability and results.
Building Effective Teams: Creates strong teams with high morale and shared accountability. Fosters collaboration and trust among team members. Addresses conflict constructively and promptly.
Process Management: Designs, implements, and improves workflows for efficiency and consistency. Standardizes processes to improve service delivery. Ensures adherence to established workflows.
Interpersonal Savvy: Builds productive relationships and navigates complex interpersonal dynamics. Manages sensitive interactions with professionalism. Builds trust with schools, families, and partners.
Planning: Effectively scopes and organizes work to meet objectives. Anticipates workload and staffing needs. Prioritizes tasks to meet deadlines.
Customer Focus: Prioritizes needs of stakeholders and delivers high-quality service. Responds proactively to partner needs. Incorporates feedback into improvements.
Organizational Agility: Understands and navigates organizational structures and processes. Works effectively across departments. Adapts to changing healthcare and education environments.

Nice To Haves

Master’s degree in Public Health (MPH), Social Work (MSW), Health Administration (MHA), Education, Counseling, Therapy, or related field.
Minimum 6 years of progressively responsible program or operations experience.
Experience in behavioral health, school-based programs, or population health initiatives.
Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), or Licensed Marriage and Family Therapist (LMFT)
Certified Healthcare Executive (CHE)
Project Management Professional (PMP)

Responsibilities

Leads Staff Supervision and Team Coordination: Recruits, hires, trains, supervises, coaches, and develops community behavioral health liaisons. Assigns staffing, workloads, schedules, and geographic coverage to optimize outreach activities and service delivery. Monitors staff productivity, engagement, and performance outcomes. Establishes performance expectations, conducts performance discussions, and manages corrective action as needed.
Coordinates Daily Behavioral Health Operations: Oversees day-to-day outreach strategy and workflows. Ensures timely and consistent outreach activities across school and community sites. Adjusts workflows and staffing based on program demand and priorities. Troubleshoots operational issues and escalates complex concerns.
Leads External Partnerships and Stakeholder Engagement: Serves as primary point of contact for designated school and community partners. Represents the program at community or academic events. Supports relationship management and communication with district leaders. Participates in stakeholder meetings, outreach events, and program briefings. Facilitates issue resolution and partner feedback collection.
Ensures Compliance and Quality Standards: Ensures adherence to HIPAA, FERPA, and organizational compliance requirements. Reinforces documentation, reporting, and workflow standards. Supports audit readiness and addresses minor compliance findings. Escalates risks or compliance concerns to leadership.
Monitors Performance, Data, and Reporting: Tracks operational metrics, utilization, and outreach outcomes. Reviews data for trends, gaps, and improvement opportunities. Ensures accurate and timely data entry in designated systems. Prepares routine operational and performance reports.
Implements Process Improvements: Identifies inefficiencies in workflows and proposes improvements. Supports implementation of standardized processes and tools. Incorporates partner and staff feedback into operational enhancements. Assists leadership in piloting new initiatives.
Collaborates Cross-Functionally: Coordinates with clinical, administrative, and IT teams. Aligns outreach operations with broader program goals. Supports internal communication and resource alignment.
Supports onboarding of new staff.
Participates in special projects, pilots, or expansion initiatives.
Contributes to development of outreach materials and tools.
Adheres to internal controls and reporting structure.
Performs related duties as required.
Other duties as identified by department