Supervisor, Call Center Operations

Medical University of South Carolina • Bluffton, MN

1d

About The Position

Under the direction of the Patient Access Services Manager and/or the Director, the Supervisor Patient Access Coordinator is responsible for carrying out the goals, objectives, plans and policies for the established areas of responsibility. Ensures that the services provided within area of responsibility are delivered within established quality and financial standards. Responsible for monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. Must have through knowledge of Medical University Hospital Authority policies and procedures. Promotes open and informative communication within area of responsibility and with coordinating areas within the Medical Center. Oversees and trains team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment. Act as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.

Requirements

• Bachelor's degree from an accredited college/university and three years directly related healthcare leadership experience; or an associate's degree and four years directly related healthcare leadership experience; or a high school diploma or equivalent (GED) and five years directly related healthcare leadership experience.
• Considerable knowledge and skill in the application of the techniques and practices of Patient Access Registration.
• Extensive knowledge of EPIC Cadence application, Patient Access reporting, Epic work queues, and subject matter expert in Registration processes/ workflows.
• Supervisory experience required.
• Patient Access work in a hospital setting preferred.

Nice To Haves

• Certified Healthcare Access Associate, Certified Revenue Cycle Specialist, or Certified Healthcare Access Management Certification Preferred.

Responsibilities

• Carrying out the goals, objectives, plans and policies for the established areas of responsibility.
• Ensuring that the services provided within area of responsibility are delivered within established quality and financial standards.
• Monitoring operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness.
• Promoting open and informative communication within area of responsibility and with coordinating areas within the Medical Center.
• Overseeing and training team members who possess advanced knowledge in specific complex scheduling functions, processes and workflows to include the scheduling of all multidisciplinary and ancillary clinics across the enterprise, series scheduling, template management, strategic overbooking, resource alignment.
• Acting as a liaison between multiple support services to assist patients in overcoming healthcare system barriers.

Benefits

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees