Supervisor, Business Systems

HealthPartners Clinic Stillwater•Saint Paul, MN

7d•$34 - $51

About The Position

The Business Systems Supervisor provides leadership, direction, organization and administration of daily business processes and frontline clinic operations. This position works in collaboration with the Clinic Manager, Clinic Medical Director (CMD), and/or Care Delivery Supervisor (CDS). Patient Excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.

Requirements

Bachelor’s degree in business or health-related field or six years of job-related experience.
Two years of work experience in the health care industry with a focus on customer service, clinic operations, or related experience.
Ability to lead, influence, mentor, and motivate employees.
Demonstrated organizational skills.
Demonstrated effective project management skills.
Demonstrated problem-solving skills.
Ability to manage resources and staff with budget requirements.
Strong written and oral communication skills.
Strong analytical skills.
Customer service experience with demonstrated strength in communication skills in dealing with patient/public contacts.
Ability to understand, implement, and monitor care improvement, patient experience, and access data and processes.

Nice To Haves

Experience with Epic Cadence appointment scheduling, templating, and other build details.
Experience with EpicCare Ambulatory basic tools and workflows.
Knowledge of basic process improvement tools such as Lean or other methods.

Responsibilities

Supervises staff, including hiring, transferring, laying off, promoting, disciplining, discharging, training, rewarding, and reviewing performance.
Ensures compliance with organizational and departmental policies and procedures.
Acts as an effective role model of Patient Excellence, exemplifying courtesy, compassion, and responsiveness.
Monitors the revenue cycle, including timely and accurate chart completion, charge ticket reconciliation, and charge entry.
Receives and interprets revenue cycle reports and takes corrective action.
Collaborates with Epic Systems and Patient Accounting staff to develop and monitor revenue collection and bad debt reports.
Works with Coding and Compliance Specialists and CMD to facilitate audits and assessments of coding appropriateness.
Monitors effectiveness in collection of other revenues.
Uses reporting functions of AWARE and experience survey data to identify patient experience opportunities.
Monitors the referral and authorization process for timeliness and accuracy.
Ensures legal requirements for Release of Information are followed.
Assures the availability and quality of health information by monitoring chart order and filing timelines.
Ensures paper charts and automated medical information are available for clinical staff.
Implements and monitors compliance with new health information guidelines and initiatives.
Monitors compliance with legal guidelines and HPMG policies relevant to the medical record.
Monitors systems and processes related to telecommunications, interpreting telephone statistics and taking action to meet patient service standards.
Assesses patient service improvement opportunities relevant to the telephone system.
Assures optimal patient scheduling by being responsible for implementation of reporting needs and monitoring reports and processes.
Collaborates with other clinic supervisors and departments to ensure system applications support clinic scheduling and registration flow.
Monitors system performance for all areas of responsibility, assessing clinic applications for slow time or downtime and alerting appropriate staff.
Works collaboratively with Epic Systems, I.S., and Telecommunications staff to monitor for system errors, take corrective action, and monitor for resolution.
Actively participates in the creation, update, and ongoing testing of business continuity and disaster recovery planning.
Plans, develops, and monitors the budget for their area of responsibility.
Works collaboratively with the Manager, Clinic Medical Director, and other supervisors to ensure optimal revenue capture.
Participates in capital budget planning for their area of responsibility.
Authorizes expenditures for their area of responsibility.
Acts as a responsible steward of resources including time, materials, supplies, and property.
Manages revenue cycle processes.
Manages schedule access and templating.
Manages telephone performance and phone systems.
Serves as a liaison with Revenue Services, Patient Accounting, Claims, Billing, and Member Services.
Oversees frontline staff functions and processes.
Manages financial accounts (MVA, FFS, Work Comp, Third Party etc.).
Handles patient complaint resolution.
Manages health information processes.
Oversees scheduling/registration.
Manages check-in processes.
Manages check-out processes.
Manages in-basket processes and auditing.
Oversees staff recruitment, onboarding, supervision, and development.
Manages non-medical equipment and office supplies.
Acts as a Local 12 expert.
Performs local travel as needed (between clinics or administrative sites).
Performs other duties as assigned.