Supervisor - Business Partner Quality

United Airlines•Dulles, VA

1d•$66,500 - $86,616•Onsite

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Requirements

Associate degree or 2 years of relevant work experience
2+ years’ aviation or operational experience in a fast-paced environment
Excellent communication skills; including written and verbal
Outstanding interpersonal skills
Experience with Microsoft Word, Excel, PowerPoint & Outlook
Motivated individual that has demonstrated problem solving and decision-making ability
Leadership skills with the ability to develop and mentor
Time management
Able to stand, walk, and be on your feet for an eight-hour shift
Able to perform a variety of physical activities including but not limited to, bending, stooping, climbing, pulling, pushing, and working in tight spaces
Ability to successfully complete all required job functions, including using computers, mobile devices, and other technology as needed, communicating effectively both verbally and in writing
Position-specific clearances include but are not limited to FAA, TSA, Port Authority and U.S. Customs
Availability to work at any time of day or night, including early morning, evening, overnight, weekend, and holiday shifts, is required
Work in all temperatures and weather conditions (outdoors or indoors)
Work where there will be exposure to high noise levels
Reliable, punctual attendance is a crucial function of the position
Work environment includes exposure to odors and fumes from jet fuel, cleaning chemicals, and other operational materials
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Bachelor's degree or 4 years of relevant work experience
Audit experience
Airport Operations experience
Training/Coaching experience

Responsibilities

Lead a team of auditors around the system with a sole focus on quality assurance audits for the Airport Operations Business Partners.
Be responsible for development, engagement, and training for the team.
Prioritize daily activities of auditor team based and build and implement processes that support Business Partner Performance.
Responsible for setting objectives, developing goals and handling performance evaluation process for direct reports.
Establish evaluation methods to review and assess areas of strength and improvement for the auditing program.
Responsible for ensuring performance reviews are completed following a station audit.
Oversight and development of auditor training – initial & recurrent.
Develops employees through counseling, mentorship, and career planning forums.
Leads employees by motivation, mentorship, and accountability for individual performance.