Supervisor Business Office Operations | Cardiology Clinic

Monument Health•Rapid City, SD

4d•Onsite

About The Position

Monument Health is seeking a Supervisor for Business Office Operations in their Cardiology Clinic. This role involves organizing and supervising workload, filling in for staff as needed, implementing and reviewing evaluation procedures, assessing employee performance, and providing instruction and training. The position emphasizes delivering cost-effective, high-quality service, promoting customer satisfaction and professionalism, and fostering personal and team growth in alignment with Monument Health's vision and mission.

Requirements

High School Diploma/GED Equivalent in General Studies

Nice To Haves

1+ years of Medical Record Management Experience
1+ years of Medical Terminology Experience
5+ years of Healthcare Experience
Associates degree in Business or Related Field

Responsibilities

Organizes and supervises workload.
Fills in for staff as required.
Implements and reviews evaluation procedures and assesses employee performance.
Provides instruction and training for staff.
Provides cost effective, high quality service.
Demonstrates and promotes a commitment to customer satisfaction and professionalism.
Demonstrates ongoing growth and development of self through active self-reflection, personal competency development strategies, and role modeling the “Grow myself, grow my team, and grow Monument Health (G3) Leadership Competencies” to promote our Monument Health vision and mission.
Coordinates general workflow based upon office activities and Healthcare professional inquiries for maximum productivity and efficiency of section.
Ensures smooth transition of duties within current shift.
Develops, coordinates, and performs instruction and training for staff and students.
Instructs personnel in new procedures and develops a structured program to inform staff of changes within the section.
Monitors and evaluates employee performance either by competency assessment practices, by consultation with other employees, and/or by direct observation of performance in clinic activities.
Organizes and supervises non-clinical workflow/personnel in clinic.
Prepares and offers continuing education opportunities for staff/student.
Responsible to identify new opportunities for business growth and development by utilizing office systems and office staff to their full potential.
Reviews and assists with the budget process as requested.
Exercises independent judgment with regard to maintaining the confidentiality of personal health information in accordance with the HIPAA Privacy Standards and the policies of Monument Health.
Consults Supervisor, Director, Privacy Officer or Staff Counsel as necessary.
All other duties as assigned.