Supervisor, Billing Setup & Enrollment

Element Fleet Management•Baltimore, MD

6d•Onsite

About The Position

We’re looking for a client-focused leader to join our team as Supervisor, Billing Setup & Enrollment. In this role, you will lead a team of Enrollment Associates, Enrollment Analysts, and Contract Rate Analysts responsible for client program enrollment, contract interpretation, pricing administration, billing setup, and revenue enablement. You will ensure accurate and timely implementation of client contracts while driving operational excellence through people leadership, quality management, workload planning, process improvement, and cross-functional collaboration. You will be accountable for maintaining billing integrity, regulatory compliance, service levels, and an exceptional client implementation experience.

Requirements

Bachelor's degree in Business, Finance, Accounting, Operations, or related field (or equivalent experience).
5+ years of experience in Finance Operations, Contract Administration, Billing, Pricing, Customer Programs, or related operational environment.
2+ years of people leadership experience.
Strong understanding of contract interpretation, pricing administration, billing operations, and financial controls.
Advanced Microsoft Excel proficiency.
Experience managing operational metrics, service levels, and quality programs.

Nice To Haves

Fleet Management industry experience.
Salesforce, Service Cloud, CPE, Xcelerate, FSP, or ERP experience.
Lean Six Sigma certification.
Project Management experience.
Change Management experience.

Responsibilities

Lead, coach, develop, and manage Enrollment Associates, Enrollment Analysts, and Contract Rate Analysts, through performance management, coaching, workforce planning, hiring, and employee development.
Oversee daily operations including contract setup, pricing changes, enrollment requests, workload balancing, queue management, quality assurance, production metrics, aging, and SLA attainment.
Provide leadership and guidance on complex contract interpretation, pricing exceptions, billing corrections, retroactive pricing, re-amortizations, client implementations, and escalated issues requiring advanced judgment.
Drive continuous improvement through SOP development, automation initiatives, system enhancements, testing, process standardization, root cause analysis, and operational reporting.
Partner with Commercial, New Business Implementation, Billing, Finance, IT, Product, Client Success, and Operations to support successful client onboarding, contract execution, pricing accuracy, and strategic initiatives.