Supervisor, Billing & Settlement
About The Position
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Billing and Settlement Supervisor at RXO, you will be responsible for managing a team of analysts, obtaining information to resolve open tasks and continuously seeking opportunities to improve current processes. Your focus will be on delivering world-class service that exceeds our customers’ expectations.
Requirements
- 5 years of audit, accounts receivable, accounts payable, load planning, transportation, or logistics-related experience
Nice To Haves
- 1 year of supervisory or team lead experience
- Bachelor’s degree in Business or Transportation/Logistics, or an equivalent combination of education and experience
- Proficiency with Microsoft Office, especially with Excel spreadsheets and data entry
- Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audience
- Strong attention to detail and follow-up skills with the ability to identify and resolve problems
Responsibilities
- Supervise and develop a team of carrier audit and customer billing analysts, including managing day-to-day operations, developing metrics and measuring productivity
- Measure and distribute workload across multiple locations; maintain documentation for all billing and resolution standard operating procedures (SOP)
- Address issues immediately and appropriately and inform parties of timely and accurate resolution
- Work with internal departments to learn other technologies and practices that may enhance daily functions and increase knowledge
- Audit carrier freight bills and interpret tariffs and contracts; investigate and diagnose potential errors and duplicate carrier billing
- Facilitate and improve the efficiency of the current routing of freight bills and the billing cycle time from carrier freight bill to client payment
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
