Supervisor, Billing Reimbursement

NeoGenomics Laboratories

12d•Remote

About The Position

NeoGenomics has an opening for a Billing Reimbursement Supervisor, operating fully remotely who wants to continue to learn in order to allow our company to grow. The Billing Reimbursement Supervisor is responsible for the supervision of assigned billing team and the associated revenue and receivable functions. Key duties include supervising the assigned billing team, supporting accurate, timely completion of all billing related functions, collections, and accounts receivable for the team, developing and maintaining written departmental procedures, and enforcing adherence to department and organizational policies and internal controls.

Requirements

5+ years prior Medical Billing/Revenue Cycle experience, with laboratory billing preferred
Knowledge of Business processes, accounting principles, billing practices, medical terms, CPT and ICD9 coding
Ability to interact with IT and the laboratory departments to drive improvements
Creative problem solving and analytical skills
Proven ability to drive resolution of billing issues with customers
Understanding of internal controls & cash management
Experience working with Commercial Insurance, Medicare, Medicaid and HMO’s
Ability to make sound decisions under stressful situations
Demonstrated success in leading team members to reach goals and objectives
Good computer skills including working knowledge of MS Office and medical billing software. (experience with Telcor/XIFIN a plus)
Strong organizational skills and attention to detail
Ability to work independently and within a team environment
Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards

Nice To Haves

Associates Preferred
experience with Telcor/XIFIN a plus

Responsibilities

Supervise assigned billing team ensuring day-to-day operations run efficiently and effectively
Creates and enforces work standards, quality measures and process improvements, consistent with the organization's goals and objectives
Manages workflow to meet daily, weekly and monthly deadlines
Coach, mentor and develop all team members
Conducts regularly scheduled team meetings, communicating team goals and objectives
Support maximum reimbursement through efficient billing and collections operations and effective accounts receivable management for team
Creates and maintains productivity reports for staff and Manager to maximize utilization of staff resources and for recognition of high performers based on department production standards
Encourages and facilitates continuous learning and development for self and others
Manages work schedule efficiently, completing tasks and assignments on time
Demonstrates Integrity, Compassion, Accountability, Respect and Excellence values in daily work and interactions
Ensures aged receivables are proactively and diligently investigated and resolved
Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others
Ensures that claims are followed up on a timely basis and are accurate and complete
Works with collection staff, commercial insurance, Medicare, Medicaid, and HMO’s to collect all balances that are due
Manages actions related to delinquent accounts and minimizes write-offs
Assists with developing operational and volume metrics and analyzes them on a monthly basis. Reviews receivables aging and takes actions to drive down Days Sales Outstanding (DSO’s)
Works with the Finance Department at month-end and helps to analyze and understand trends
Communicates immediately to the Billing Reimbursement Manager and Director of Billing Reimbursement regarding any compliance related problems or unresolved processes
Performance appraisals, documenting deficiencies, developing plans for improvement and counseling employees
Works with the Billing Reimbursement Manager to develop department objectives and performance goals; assists with monitoring work performance to determine staff resources utilization; assists with reviewing monthly work statistics; assists with establishing work performance standards and adjusts staffing levels as needed
Ensures that billing and patient accounts record systems are maintained in accordance with generally accepted accounting principles and in compliance with state, federal, and company regulations