Supervisor - Beverage

Hard Rock International•Sacramento, CA

3d•Onsite

About The Position

The incumbent is responsible for supervising team members in specified food outlet(s) and assist in supervision of all other outlets as needed. This role creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment. The supervisor is responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. They will open and close shifts or work areas at scheduled times, ensuring the outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets. The role also involves maintaining administrative functions such as scheduling, time and attendance records, and appraisals to ensure appropriate staffing levels and that team members are performing duties according to established service standards. Additionally, the supervisor will assist in monitoring the department budget for efficient use of labor and resources, monitor guest service and satisfaction, and resolve guest concerns or complaints. They will inspect food outlets daily to ensure a safe work environment, proper equipment operation, and sufficient supplies. The supervisor will also work directly with the culinary team to create, place, and receive food and non-food orders, attend and participate in meetings, and perform work regularly and predictably. Seminars may also be attended when needed.

Requirements

High school degree, as well as 2 years’ dining experience, with a minimum of 1-year Food & Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.
Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Knowledge of wines and alcoholic beverages.
Excellent customer service skills.
Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Maintain bar operations.

Nice To Haves

Prior experience in the Gaming industry strongly preferred.
Prior experience in Tribal Gaming preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountan their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
Monitors guest service and satisfaction by interviewing guests and by observing dining ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for customers.
Resolves guest concerns or complaints in order to maintain positive customer relations.
Inspects food outlets daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department. Works directly with culinary team to create, place and receive food and non-food orders.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Attend seminars when needed.