Supervisor, Benefits Operations

TriNet•Atlanta, GA

6d•$70,800 - $132,750•Onsite

About The Position

Benefits Core Services provides benefits expertise and the administration of TriNet's benefits offerings to TriNet customers, WSEs and internal TriNet teams, with a strong focus on retirement services support, including retirement plan administration, participant inquiry resolution, compliance-driven processes, and coordination with internal and external partners. We collaborate with all our internal teams to assess benefit inquiries and research, perform root cause analysis, and determine resolution for the best outcome for both TriNet and the customer.

Requirements

Bachelor's Degree or equivalent experience preferred
Typically 3+ years of retirement services, retirement plan administration, benefits operations, or related experience preferred; experience supporting 401(k), qualified retirement plans, participant inquiries, escalations, compliance processes, or vendor coordination is strongly desired.
Proficient in all software utilized to perform benefits administration
Working knowledge of retirement services concepts, including retirement plan administration, participant support, regulatory compliance considerations, and service delivery best practices.
Ability to use analytical methods to solve benefits problems and find creative and innovative solutions to complex situations
Excellent communication skills
Ability to be detail-oriented and to meet constant deadlines
Possess exceptional organizational and problem-solving skills
Ability to manage people in other time zones and locations
Excellent interpersonal and communication skills
Proficient in Microsoft Office Suite

Responsibilities

Coach and mentors exempt and non-exempt colleagues. Manages direct reports attendance, performance, and workload prioritization.
Clearly defines individual goals, objectives, performance metrics for individual contributors. Maintain timely reporting of team performance metrics and ensure team meets performance goals. Perform regular performance reviews for direct reports and take correction action when necessary.
Oversees the improvement of internal processes, controls, efficiency, and effectiveness of outsourced partner processes, documenting recommendations through narrative and process flow, as well as recommending system enhancements for scalability or accuracy fixes. Presents recommendations to management for process improvements identified through the processes performed
Work on escalated matters and verify solutions meet requirements by assisting with escalated issues. Report or escalate issues as needed.
Work cross-functionally with other TriNet internal teams to promote departmental initiatives and build cohesive interdepartmental relationships.
Apply retirement services knowledge to support escalated retirement plan inquiries, identify service trends, and partner with internal teams and vendors to ensure timely, accurate, and compliant resolution.
Performs other duties as assigned
Complies with all policies and standards