Benefits Operations Specialist

Goodwill Industries of Central Texas•Austin, TX

20h•Onsite

About The Position

The Benefits Operations Specialist serves as a key member of the Human Resources and People & Culture team, providing advanced administrative, operational, and compliance support across the employee lifecycle. This position is responsible for administering HR processes, maintaining employee records, supporting compliance initiatives, coordinating workforce-related activities, and delivering accurate HR reporting and analytics. The Benefits Operations Specialist works closely with HR Business Partners, Payroll, Operations, and leadership teams to ensure efficient HR operations, regulatory compliance, and positive employee experience.

Requirements

High school diploma or GED required.
Minimum of two (2) years of experience supporting employee benefits, human resources, payroll, employee services, or related administrative functions.
Experience with HRIS systems, data entry, reporting, auditing, and employee support preferred.
Knowledge of reporting, auditing, and data reconciliation practices.
Strong attention to detail and commitment to data accuracy.
Excellent organizational and time-management skills.
Strong analytical and problem-solving abilities.
Effective verbal and written communication skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency in Microsoft Office applications, particularly Excel.
Strong customer service skills and the ability to communicate effectively with employees at all levels of the organization.
Ability to maintain confidentiality and exercise sound judgment.
Ability to identify discrepancies, investigate issues, and coordinate resolutions.
Ability to work independently while collaborating effectively with internal and external partners.
Ability to learn and adapt to changing systems, processes, and regulations.
Ability to support Goodwill Central Texas's mission, values, and commitment to serving the community.
Valid driver’s license required.
Ability and willingness to travel occasionally between Goodwill work sites as needed.
Employment is contingent upon the successful completion of a pre-employment background check.

Nice To Haves

Experience with ADP Workforce Now and benefits administration processes is a plus.
Knowledge of employee benefits programs and benefits administration processes.
Familiarity with leave programs, including FMLA, ADA accommodations, disability programs, and leave tracking requirements.
Understanding of payroll deductions, employee data management, and HRIS systems.
Working knowledge of applicable regulations related to employee benefits and leave programs, including ACA, HIPAA, FMLA, and ADA.

Responsibilities

Administer employee benefit enrollments, changes, qualifying life events, and terminations, ensuring accurate updates across HRIS, payroll, and vendor systems.
Respond to employee inquiries regarding benefit plans, eligibility, enrollment, payroll deductions, and related processes.
Partner with benefit vendors to resolve enrollment, eligibility, claims, billing, and other benefits-related issues.
Support new hire onboarding and orientation by providing benefit education and enrollment assistance.
Maintain accurate employee benefits records, documentation, and electronic files.
Coordinate and support annual open enrollment activities, employee communications, educational sessions, and benefits-related events.
Maintain and update benefits materials, resources, and communications to ensure employees have current and accurate information.
Reconcile benefit invoices, payroll deductions, eligibility files, and vendor reports to ensure timely and accurate processing.
Perform regular audits of employee benefits, payroll, and HRIS data; research and resolve discrepancies.
Generate recurring and ad hoc reports related to benefits administration, enrollment, compliance, and workforce data.
Ensure data integrity across HRIS, payroll, and benefit vendor systems.
Support leave administration by maintaining leave documentation, tracking employee leave activity, monitoring timelines, and coordinating communications.
Serve as a point of contact for employee leave inquiries and coordinate with employees, managers, Payroll, Human Resources, and third-party leave administrators.
Maintain accurate leave records and reporting while ensuring timely processing of required documentation.
Support leave and accommodation administration but does not make eligibility, accommodation, or return-to-work determinations.
Maintain confidentiality of employee information and ensure compliance with applicable benefits, leave, and privacy regulations.
Collaborate with Payroll, Accounting, Talent Acquisition, Human Resources, and external vendors to ensure accurate and timely processing of employee benefits information.
Identify opportunities to improve benefits administration processes, enhance operational efficiency, and support continuous improvement initiatives.
Participate in special projects and perform other duties as assigned.