Supervisor, Behavioral Health Support
About The Position
This is a state-funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system for children, adolescents, and perinatal women. This position has an end date of August 31, 2027, but may be renewable based upon availability of funding, work performance, and progress toward goals. Funding is expected to continue. A flexible working arrangement agreement will be required upon offer. The Supervisor, Behavioral Health Support supervises a team of behavioral health care coordinators and clinical operations support staff supporting the Texas Child Health Access Through Telemedicine (TCHATT) program and related Texas Child Mental Health Care Consortium initiatives. This role oversees care coordination activities, program operations, staff development, compliance, and stakeholder engagement to support high-quality behavioral health services for children and adolescents across Texas.
Requirements
- Bachelor’s degree in Social Work, Psychology, Education, or a related field
- Five years of experience in a healthcare or educational setting, preferably K-12
- Experience working in multidisciplinary environments
- Proficiency with systems such as Google Suite, Trayt, Slack, Athena, Epic, Calendly, or similar platforms
- Strong leadership, organizational, and communication skills
- Experience supporting behavioral health, care coordination, or student support services
- Relevant education and experience may be substituted as appropriate.
Nice To Haves
- Master’s degree in Social Work, Education, Psychology, or a related field
- Five years of experience in a healthcare or educational setting, preferably K-12
- Knowledge of managed care, medical terminology, referral processes, claims, and CPT coding
- Experience working with pediatric behavioral and mental health populations
- Knowledge of educational practices supporting mental health and social-emotional learning
- Experience developing, refining, and evaluating patient care plans or student support plans
- Bilingual proficiency in English and Spanish
Responsibilities
- Recruit, hire, train, supervise, and evaluate behavioral health care coordinators and clinical operations support staff
- Develop and implement standards and procedures for referral, enrollment, scheduling, and community resource connections
- Conduct regular supervision meetings with team members
- Collaborate with TCHATT colleagues and school partners to reduce barriers and improve stakeholder satisfaction
- Maintain confidentiality and appropriately escalate risks and concerns
- Ensure team activities align with program goals and objectives
- Oversee all phases of care coordination activities
- Lead development, implementation, and evaluation of clinical program operations
- Supervise staff supporting pediatric psychiatrists, psychologists, licensed counselors, and administrative personnel
- Support families and patients navigating the TCHATT program
- Facilitate connections to community providers for long-term care and support services
- Assist with development and monitoring of policies, procedures, workflows, dashboards, and training materials
- Recommend operational improvements to increase efficiency and effectiveness
- Manage medical records and patient and clinician scheduling processes
- Coordinate staff training and professional development activities
- Oversee internal and external communications related to clinical services, discharge planning, and school collaboration
- Complete documentation in clinical records regarding interactions with patients, families, and service providers
- Ensure documentation is accurate, timely, and compliant with ethical, federal, and state requirements
- Conduct audits of communications, documentation, policies, procedures, and patient files
- Document and report compliance concerns and initiate corrective actions as appropriate
- Recommend technical and administrative solutions to mitigate risk and improve compliance
- Serve on interview panels for program-related positions
- Monitor regulatory updates and communicate relevant changes to staff
- Support internal audits and accreditation preparation activities
- Assist with special projects and pilot initiatives
- Provide input regarding staffing and resource planning
- Perform related duties as assigned
Benefits
- Teacher Retirement System of Texas (TRS)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
